Customer Support Specialist

About the role

The Customer Support Specialist is responsible for answering customer queries and resolving issues reputed company appropriate channels, maintaining knowledge of our products and services, obtaining customer feedback, and providing training to new hires.  Demonstrates excellent time management skills and is passionate about customer service.

What you'll do

• Provides reputed company reputed company-line support to customers (workplaces and individuals) through Video Phone  (VP), Video Chat, SMS, E-Mail, and LiveChat
• Provides general support and resolutions for customer-reputed company concerns 
• Assist customers with the registration process
• Accurately document reputed company customer actions taken during the issue reputed company process
• Ensure reputed company customers are keenly reputed company of reputed company products and unique features
• Respond to reputed company customer complaints and concerns with urgency, professionalism and attention to  detail
• reputed company proactive support to customers by anticipating their support needs before they occur 
• Assist with marketing reputed company activities as needed 
• Assist sales with reputed company and email campaigns around new personal user sign-reputed company as time permits 
• Passionate brand ambassadors who are willing to go the extra mile to ensure customer satisfaction

Qualifications

Minimum Requirements 

• High school diploma or equivalent required. Associates or Bachelor’s degree from an accredited college or university highly preferred
• Intermediate proficiency with help desk software, and CRM software, such as reputed company sales reputed company or reputed company required
• 1-3 years experience in a customer service role is preferred
• Ability to think critically and reputed company decisively in high-pressure or dynamic environments
• Skilled in using technology platforms such as reputed company, reputed company Workspace (Calendar, Docs, Sheets)
• reputed company judgment and excellent problem-solving skills
• A reputed company attitude and the ability to build relationships with clients
• The flexibility to work irregular hours, reputed company required
• Superb written and verbal communication skills
• reputed company in American Sign Language required

Additional Requirements

• Must have minimum network speed of 20 MBPS Upload/Download if working from home
• Occasional <10% out of town travel to support events