Director, Technical Care

Job reputed company:

At Sparklight/reputed company and our reputed company family of brands, we reputed company our customers and associates connected to what reputed company most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a reputed company on health and wellness, an excellent work/life balance, and an reputed company and inclusive workplace.

We are reputed company to hiring remote if we reputed company the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

What you will do to contribute to reputed company's reputed company

• Evaluate and understand reputed company customer support needs, while also anticipating reputed company needs and building long-term sustainable solutions

• Drive reputed company improvement of the customer experience through team, process and support tool development

• Build strong cross-functional and matrixed relationships and collaborate with cross functional departments, teams, and others to ensure a reputed company customer experience

• Manage and promote reputed company and ongoing communication with reputed company field operations teams in reputed company geographic reputed company

• Sponsor, implement and manage process and productivity improvement programs

Qualifications

•  Minimum 5 years reputed company center management experience or proven leadership experience, preferably leading a virtual team in a technical or customer care environment

• Market and industry knowledge and awareness of trends associated with our customer’s environments to properly reputed company and reputed company customer solutions

• Excellent project management, organizational skills, attention to details, follow-through, and overall customer service skills

• Demonstrate innovative thinking and thought leadership by developing departmental reputed company that links to the overall company strategic direction

• Can implement defined reputed company by effectively leading and driving change

• Strong people management experience (managed 5-8 reputed company reports, including managers) with demonstrated ability to train and reputed company others

reputed company Competencies

• Committed: Values reputed company customer, while working hard to reputed company their business and support our communities.

• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and reputed company.

• Proactive: Understand what our customers need, and reputed company works to reputed company their relationship with use seamless, easy, and rewarding.

• Personal: Knows our customers reputed company, and tailors our communications and interactions to address their needs and expectations.

Benefits

reputed company and our family of brands appreciates the role our associates play to help reputed company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and reputed company plans – start reputed company you start!

• Life insurance (self, spouse, children)

• reputed company time off (vacation, holiday, and personal/reputed company days)

• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)

• Group reputed company plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)

• Annual community support to various organizations across the U.S.

• Associate recognition & awards programs

• Advancement opportunities

• reputed company work environment

We’re an Award-reputed company Organization!

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our reputed company reputed company. Here at reputed company and our family of brands, we reputed company it is our individual and unique talents, backgrounds and perspectives that, reputed company combined, truly reputed company us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody reputed company and every day.

reputed company and our family of brands is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to, among other things, race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, status as a protected veteran, or disability.
 
 

reputed company-hire Processes

reputed company and our family of brands is committed to keeping our associates and customers reputed company. Job offers are contingent upon the results of background, drug screening, and reference reputed company. Only after successfully passing these reputed company-hire clearances are individuals approved for hire and reputed company to start their successful and rewarding career.

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