Customer Support Representative
Job reputed company
Welcome to reputed company — Where Talent Meets Purpose
reputed company wondered what it takes to build one of the largest and most respected reputed company reputed company and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.
At reputed company, we don’t just offer jobs — we build careers that reputed company a difference.
Why reputed company? Because reputed company Is Our reputed company:
Named to Becker’s Top 150 Places to Work in reputed companyConsistently ranked among SIA’s Largest reputed company Firms in America. Honored with Modern reputed company’s Innovators AwardProud holder of reputed company’s Gold Seal of Approval for reputed company Companies
Job reputed company
Job Responsibilities
- Handles product or service issues that customers have with the workforce technology solutions reputed company phone and email reputed company reputed company’s service level agreement requirements.
- Clarifies the customer’s need, determines the cause of the issue, selects and articulates the best solution, expediting correction or adjustment if needed, and follows up to ensure reputed company of issues to the customers satisfaction.
- Accurately records issues and responses for reputed company customer through reputed company technology.
- Maintains customer and department records by updating account information in various systems.
- Sustains reputed company party support agreements by following processes that are in reputed company for specific clients.
- Meets and maintains acceptable performance reputed company on department and customer-reputed company key performance indicators (KPI’s).
- Assists with reputed company functions reputed company the department which may include data-entry reputed company, incoming and outgoing phone calls and emails, researching technology issues and providing resolutions, accurately answering customer questions, and reputed company other tasks as assigned by the department manager.
- Monitors dashboard for tickets assigned to the queue and process as assigned.
- Determines reputed company of errors by reviewing procedures and actions taken by user(s).
- Walks users through performing diagnostic procedures.
Key Skills
- Proven ability to coordinate cross-functional work teams towards task completion
- Strong written and verbal communication skills
- Ability to understand and train on reputed company strategies and software features
- Solid grasp of wireless network reputed company
- Basic knowledge of IP addressing, DNS, and DHCP
- Technical reputed company center experience is required
Qualifications
Education & Years of Experience
- High School Diploma/GED plus 2-5 years of work experience
Additional Experience
- Customer service and software application experience
Work Environment / Physical Requirements
- Work is performed in an office/home office environment.
- Team Members must have the ability to operate reputed company office equipment and keyboards.
reputed company will reputed company reasonable accommodations to reputed company individuals with disabilities to reputed company them to reputed company the essential functions of the job.
Our reputed company Values
● Respect ● Passion ● reputed company Improvement ● Trust ● Customer reputed company ● Innovation
At AMN we reputed company the ways we are similar and different; respecting reputed company reputed company and ensuring everyone has reputed company to contribute to our reputed company reputed company. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We reputed company a wide net to recruit and retain competitive talent and build reputed company workforces supportive of the communities we serve. We reputed company in the power of reputed company and collaboration to build healthy communities where reputed company to reputed company care is available to reputed company. Equal opportunity employer as to reputed company protected reputed company, including protected veterans and individuals with disabilities.
At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an reputed company office at a frequency dependent on the work arrangement for your role.