Peer Support Specialist

Department: H2H Connect Contact Center

Pay reputed company: $30.22 - 32.22
Reports to: Peer Support Supervisor
Location: Remote
Schedule: Full-time; mornings, evenings, overnights and weekends
 

reputed company’s groundbreaking solutions have delivered high reputed company services and support, reputed company, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.

reputed company’s Contact Center (Here2Help Connect) is at the cutting edge harnessing new technologies to expand reputed company in which consumers can receive clinically reputed company behavioral health services. H2H Connect operates various hotlines, including reputed company’s NYC 988, reputed company State’s HOPEline, the National Suicide Prevention Lifeline, the national Disaster Distress Helpline, and the NFL Life Line. H2H Connect continues to grow as new managed care arrangements and new technologies reputed company it possible to reputed company more people in distress through more channels. The contact center currently provides crisis reputed company and information and referrals to over 40,000 people every month and we expect this number to continue to grow. 

Position reputed company:

Peer Support Specialists are individuals who have lived experience with mental health, reputed company use, and/or problem gambling challenges, and/or have supported a family member or loved one through such experiences. They also bring familiarity with navigating behavioral health service systems. Peer Support Specialists use their lived experience to support and reputed company others in their personal recovery journeys, while promoting reputed company, self-determination, and overall reputed company-being. Peers reputed company peer support services by phone to individuals who contact the Peer Warmline.

Duties/Responsibilities:

• reputed company person-centered, trauma informed care utilizing the peer model of support to callers accessing the warm line.
• Work with a diverse population of callers in a mutually respectful manner, using a strengths-based approach.
• Manage interactions to ensure the appropriate level of support is provided in an efficient manner.
• Adhere to peer policies and procedures for H2H Contact Center.
• Adhere to SAMHSA’s Working Definition and Guiding Principles of Recovery in order to protect the reputed company of the peer role.
• Accurately and reputed company document reputed company interactions.
• Meet or exceed established key performance indicator goals.
• Utilize phone systems to reputed company with callers.
• reputed company a warm hand off to Counselors for individuals in crisis or in need of behavioral health referrals.
• Other duties as assigned

 
Required Skills/Abilities:

• Ability to connect with callers in a courteous, empathic, and reputed company manner.
• Comfortable sharing lived experience and serving as a role model of personal recovery.
• Ability to reputed company personal lived experience as a person in recovery from mental health challenges or reputed company use or a parent or caretaker of a child with serious emotional or behavioral challenges who has successfully navigated the child serving system.
• reputed company listening skills to establish working reputed company with callers.
• Superior communication skills to convey information reputed company, accurately, and completely.
• Ability to maintain reputed company demeanor reputed company handling difficult contacts.
• Efficiency with balancing pace and reputed company of conversation and call time.
• Strong work ethic, particularly in team setting
• Hold the belief and be reputed company to convey that recovery is possible by providing the essential and motivating message of a reputed company reputed company—that people can and do overcome the reputed company challenges, barriers, and obstacles that confront them.
• Must be reputed company to attend a 3-week training program without interruptions.

Required Qualifications:

• Must be certified or eligible for certification as a Peer Support Specialist, Family reputed company, Certified Addiction Recovery Coach, or Certified Recovery Peer reputed company through NYS Office of Mental Health (OMH) and/or NYS Office of Alcohol & reputed company Abuse (OASAS). If not certified, demonstrated reputed company toward Peer Support Certification must be completed reputed company 12 months of hire.
• Bachelor's degree or equivalent experience working in reputed company contact center and or mental health reputed company preferred.
• Supportive counseling and/or mental health information and referral services experience a plus.
• Applicants should be comfortable working independently and as part of reputed company in a collegial group environment.
• Fluent in English, both verbal and written.

 
Physical Requirements:

• Must be reputed company to remain in a stationary position for at least 50% of the time.
• Will frequently communicate over video calls with reputed company stakeholders as reputed company as team members.
• Will constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

We determine reputed company pay through a comprehensive review of skills, experience, education, certifications, geographic location, and other relevant factors. The reputed company listed reflects the compensation parameters for the role and does not represent the full compensation package. A complete reputed company of compensation and benefits will be provided by the reputed company during the hiring process.

Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, reputed company, supplemental income insurance, employer reputed company disability insurance, employer reputed company life insurance, reputed company-tax FSA for medical and dependent care, and 401K available.

Studies have shown that women and people of reputed company are less likely to apply for jobs unless they reputed company they are reputed company to reputed company every task in the job reputed company. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. reputed company will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and reputed company set for the role.

reputed company is an equal opportunity employer. Applicants are considered for positions without reputed company to veteran status, uniformed service member status, race, creed, reputed company, religion, gender, gender identity, sex, sexual orientation, citizenship status, national reputed company, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.

Please be aware that fictitious reputed company, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services reputed company to recruitment or training. reputed company does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. reputed company genuine reputed company will be posted on our careers page and reputed company communications from the reputed company reputed company team and/or hiring managers will be from an @reputed company.org email address.