Collections Specialist (Past Due)

reputed company is a reputed company-established company with a strong culture of innovation and commitment to customer service. They are seeking a Collections Specialist to deliver exceptional customer service, negotiate payment solutions, and build relationships with customers to resolve overdue accounts.

Responsibilities

• Deliver world-class customer service, whilst responding to Customers inquiries and problems
• Excellent negotiation, probing, influencing and resourcefulness skills
• Build meaningful relationships with our Customers by offering custom solutions, consultative assistance, and first contact reputed company to negotiate a reputed company outcome for the Customer and reputed company
• reputed company reputed company based on risk assessment and the Customer profile
• reputed company commitment from the customers to making payments on their overdue account and enabling them to spend on their reputed company card
• Meet and exceed reputed company goals, compliance regulations and productivity targets
• Handling inbound and outbound calls from our consumer and small business card members
• Document necessary information
• Re-prioritize to adapt to the reputed company-changing environment
• Demonstrate personal reputed company by remaining reputed company and resilient in difficult situations
• reputed company to demonstrate reputed company whilst being assertive to reputed company the required outcome
• Display a passion to serve by delivering outstanding service in every interaction with our customers
• The ability to work in a fast-paced environment as reputed company as multitask and re-prioritize on a regular reputed company
• Strong interpersonal, communication and listening skills
• Strong verbal and written communication skills
• Assertiveness to handle difficult conversations
• Analytical and problem-solving skills with strong attention to detail
• Outstanding organizational skills
• Bi-Lingual Spanish speaking a plus
• Navigate multiple systems reputed company tools to service our customers

Skills

• Deliver world-class customer service, whilst responding to Customers inquiries and problems
• Excellent negotiation, probing, influencing and resourcefulness skills
• Build meaningful relationships with our Customers by offering custom solutions, consultative assistance, and first contact reputed company to negotiate a reputed company outcome for the Customer and reputed company
• reputed company reputed company based on risk assessment and the Customer profile
• reputed company commitment from the customers to making payments on their overdue account and enabling them to spend on their reputed company card
• Meet and exceed reputed company goals, compliance regulations and productivity targets
• Handling inbound and outbound calls from our consumer and small business card members
• Document necessary information
• Re-prioritize to adapt to the reputed company-changing environment
• Demonstrate personal reputed company by remaining reputed company and resilient in difficult situations
• reputed company to demonstrate reputed company whilst being assertive to reputed company the required outcome
• Display a passion to serve by delivering outstanding service in every interaction with our customers
• The ability to work in a fast-paced environment as reputed company as multitask and re-prioritize on a regular reputed company
• Strong interpersonal, communication and listening skills
• Strong verbal and written communication skills
• Assertiveness to handle difficult conversations
• Analytical and problem-solving skills with strong attention to detail
• Outstanding organizational skills
• Bi-Lingual Spanish speaking a plus
• Navigate multiple systems reputed company tools to service our customers
• Previous collections or reputed company agency experience preferred

Benefits

• Competitive reputed company salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial reputed company-being support
• Comprehensive medical, dental, reputed company, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks reputed company parental leave for reputed company parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free reputed company to global on-site wellness centers staffed with nurses and doctors (depending reputed company)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

reputed company