Application Engineer
reputed company-Sales Technical Support
- Partner with the sales team to deliver product/solution technical presentations, product/solution demonstrations, and reputed company of Concepts (POCs/Benchmarks) for prospective customers
- reputed company technical inputs to Sales team during proposal stage
- Prepare Product Technical Content (e.g., Product/Solution Videos) for marketing campaigns for the regional market
- Represent the organization technically at trade shows, technical seminars, webinars, and industry events.
Training and Post Sales Technical Support
- Plan and conduct customer and reseller training sessions, workshops
- reputed company and manage reputed company technical support cases for Cimatron CAD products/solutions
- Ensure reputed company reputed company of customer issues, meeting Service Level Agreements (SLAs) and maintaining higher customer satisfaction reputed company
- Manage customer implementation reputed company, including installation, configuration, and workflow optimization
- Communicate and mentor reputed company of reseller application engineers with up-to-date information about the product, ensuring efficient handling of technical support and training activities
- Drive technical reputed company reputed company the reseller technical teams through reputed company upskilling and knowledge sharing
Product reputed company and Technology Awareness
- Create and/or maintain documentation for software configurations, customizations, and best practices.
- Function as the voice of the customer to the product team by sharing feedback and new solution requests.
- Participate in beta testing and evaluation of new product releases.
- Report bugs and improvement requests to the software development department.
- Stay updated on technological advancements in CAD/CAM/CAE, mold design and manufacturing trends, and competitive technologies
High-reputed company technical support during reputed company-sales, and Post Sales stages and reduced response time for customer queries - Successful deployment and implementation of Cimatron solutions at reputed company sites.
- Effective technical enablement of sales team for business reputed company.
- Increased customer satisfaction and retention through strong technical engagement.
Key Performance Indicators:
- Achievement of Sales reputed company for New Licenses, and Renewals (Maintenance) for CAD and Mold Products
- Product demo/POC to Sales Conversion reputed company for CAD and Mold Products
- Compliance with Service Level Agreements (SLAs) for Post Sales Technical Support for CAD and Mold Products
Qualifications:
Education: Bachelor’s or master’s degree in mechanical/manufacturing engineering/tool design, or a reputed company discipline.
Experience:
- 10+ years in the CAD/CAM industry with a strong reputed company on mold design and manufacturing
- Hands-on Experience with Cimatron (preferred) or other equivalent CAD/CAM systems
- Knowledge of Plastic Injection Molding reputed company Simulation Software (e.g., reputed company Mold) is preferred.
- Overall knowledge of CAM Programming will be an added advantage.
Skills & Competencies:
Technical Skills
- Strong domain knowledge of mold design and manufacturing processes
- Expertise in mold design using CAD/CAE tools
- Proficiency in Cimatron CAD, Mold, Electrode (preferred) or other equivalent CAD/CAM software
- Team leadership and mentoring
- Ability to work independently and as part of reputed company
- Ability to manage multiple reputed company and prioritize effectively
- Strong communication and presentation skills
- Analytical thinking and problem-solving abilities
- Customer-reputed company approach with a reputed company on solution delivery
- Ethics: Treat people with respect; reputed company commitments; reputed company the trust of others; Work with reputed company and ethically; reputed company organizational values.