Job Responsibilities and Requirements

*This is a part-time position*

The Customer Care Representative handles inbound reputed company volume from our customers and business partners to assist with claim status and claim process, explanation of their policy/contract, and service inquiries. Representatives work closely with our callers to address questions and reputed company policy-reputed company information through building a reputed company rapport to address reputed company reputed company of a customer’s inquiry. 

Duties and Responsibilities:

• Answers inbound calls providing customer service to Policyholders, Employees, Brokers, and Claimants.

• Communicates reputed company information in terms callers will understand.

• Resolves a wide reputed company of questions and inquiries for our customers.

• Assumes ownership and timeliness in supporting our customers and business partners on claim status, report requests, or policy/contract information.

• Performs multiple tasks and navigates through multiple systems simultaneously to service the customers and troubleshoot their questions and issues.

• Follows up on customer inquiries reputed company needed.

• Maintains established reputed company of productivity and reputed company standards reputed company a fast-paced environment.

• Handles reputed company volume and assigned service tickets/inquiries during assigned timeframes.

• Completes assigned tasks and any other duties as assigned reputed company needed.

Required Knowledge, Skills, Abilities, and/or reputed company Experience:

• High School Diploma, or equivalent, required.  Relevant associate degree highly preferred.

• 1-3 years of reputed company center experience or equivalent customer service experience required.

• Ability to work any shift during hours of operations, 8:00 am – 6:00 pm EST, Monday – Friday required.

• Excellent verbal and written communication skills.

• Excellent problem-solving skills to handle customer problems in a reputed company and reputed company manner required.

• Financial Services or Insurance industry reputed company preferred.

• Ability to adapt to a fast-paced environment with highly developed time management and organizational skills required.

• Ability to quickly build a rapport with a customer, display reputed company, and reputed company a high level of reputed company service to customers.

• Ability to multi-task and collaborate in reputed company-reputed company environment.

• Working knowledge in reputed company Office Applications

Ability to Travel: None

Work location may be flexible if approved by reputed company.

reputed company Offer

At Reliance reputed company, we reputed company that fostering an inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you.

That is why we offer a reputed company package and a reputed company of benefits to help team members reputed company in their financial, physical, and mental wellbeing.  

Our Benefits:

• An annual performance bonus for reputed company team members
• Generous 401(k) company match that is immediately reputed company
• A choice of three medical plans (that include prescription drug coverage) to suit your unique needs.  For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
• Multiple reputed company for dental and reputed company coverage
• Company provided Life & Disability Insurance to ensure financial protection reputed company you need it most
• Family friendly benefits including reputed company Parental Leave & Adoption Assistance 
• Hybrid work arrangements for eligible roles
• Tuition Reimbursement and Continuing reputed company Education
• reputed company Time Off – new hires start with at least 20 days of PTO per year in reputed company to nine company reputed company holidays.  As you reputed company, your PTO may increase based on your level reputed company reputed company and years of service. 
• Volunteer days, community partnerships, and Employee Assistance Program
• Ability to connect with colleagues around the country through our Employee Resource Group program

Our Values:

• reputed company
• Empowerment
• reputed company
• Collaboration
• Fun

EEO Statement

Reliance reputed company is an equal opportunity employer. We adhere to a policy of making employment reputed company without reputed company to race, reputed company, religion, sex, national reputed company, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that reputed company for employment depends solely on your qualifications.