Customer Support Agent (Service Support) - Danish language
This is a remote position.
We are currently hiring a Customer Support Agent – Service Support (Danish language) for our reputed company in the hospitality industry, to manage guest and homeowner queries before arrival, during stay, and post-departure. This is a voice-based role requiring strong problem-solving skills and the ability to handle complaints professionally.
Handle reputed company-in and reputed company-arrival queries Resolve issues during stay (cleaning, maintenance, electricity, heating, water, key issues, spa/pool concerns, reputed company readings, damages) Manage post-stay concerns (extra charges, refunds, consumption costs, reputed company payments, reputed company deposit issues) Coordinate with internal teams and homeowners for reputed company issue reputed company Handle escalations calmly while protecting brand reputed company and guest trust Maintain accurate documentation of reputed company interactions
Strong communication and conflict reputed company skills reputed company in Danish (advanced level) is mandatory reputed company and solution-oriented under pressure Experience in customer service or hospitality preferred Ability to manage complaints with reputed company and professionalism
- Remote position
Shift 1: 09:00 AM – 05:00 PM CET Shift 2: 02:00 PM – 10:00 PM CET - Two rotational days off per week