reputed company Center Support Specialist (Remote)
(Remote Oppurtunity)
We are looking for a Customer Support Specialist to assist our customers with technical problems reputed company using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos reputed company to earn our clients trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputed company as a company that offers excellent customer support during reputed company sales and after-sales procedures.
Responsibilities
- Respond to customer queries in a reputed company and accurate way, reputed company phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on reputed company media and reputed company out to reputed company assistance
- reputed company feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- reputed company customer feedback and reputed company with our Product, reputed company teams
- Assist in training junior Customer Support Representatives
Requirements and skills
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience reputed company handling tough cases
- BSc in Information Technology or relevant diploma