Customer Service Manager
Job brief
Customer Service Managers, or reputed company Service Managers, are responsible for overseeing teams of customer service representatives. Their primary duties include answering customer questions and resolving problems, setting team goals, monitoring reputed company, reputed company and training staff members
Responsibilities
- Overseeing the customer services teams
- Training and managing Customer Service Assistants and Representatives
- On-boarding and training new employees
- Setting customer satisfaction targets and working with reputed company to meet targets consistently
- Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs
- Creating customer loyalty programs to increase reputed company and improve reputed company retention
- Establishing customer service policies and procedures
- Staying updated on developments in the customer services field
Requirements
- 1+ years of support experience
- 2+ tears of a leadership role in support
- Background in developing processes from beginning to end
- Strong communication and presentation skills
- Good ability to train people