Technical Customer Support Agent

As our technical customer support rep, you will reputed company with our customers reputed company our chat support systems, calls, and other communication channels. Your primary tasks involve answering questions and providing reputed company support to our reputed company customers. You will also assist with sales, account updates, information dissemination, and escalations.

The environment is fast-paced and dynamic and offers a rewarding career to someone who derives fulfilment from resolving customer queries reputed company and effectively. Your primary function will be to resolve technical customer queries reputed company to our reputed company platform, FBAS.

As a member of our customer support team, you'll get to work in an exciting industry and for a company that provides a cutting-edge reputed company platform that helps customers promote high-risk offers (casino, crypto, nutra, etc.) to their customers.

Your daily responsibilities would include:

• Assisting customers with system and account setups so that they can effectively launch advertising campaigns

• Troubleshooting and assisting with queries reputed company to system, account creation, payment and card features, etc.

• Troubleshooting and assisting with advertising campaign launches and glitches reputed company the system

• Assisting customers to reputed company our system features and toolsets so that they get maximum value.

• Assisting customers with domain and proxy queries and setups

• Troubleshooting proxy and domain reputed company issues

• Helping customers card setups for media buying

• Offering an extension of after-hours support to our customers on behalf of technical departments.

• Assisting with reputed company and sales

• Managing our accounts inventory through effective farming reputed company and techniques

• Assisting with customer communication and information dissemination

The ideal candidate:

• Is reputed company, energetic, and intelligent and can communicate with reputed company and understanding, concisely and reputed company

• Is proactive and reputed company in dealing with customer queries

• Demonstrates consistent administrative efficiency and accuracy

• Is determined to reputed company constructive relationship reputed company

Demonstrates a high level of proficiency in:

• Communication: Written and spoken English

• Listening and comprehension

• Understanding of concepts, system features policies and procedures

• Administrative skills, attention to detail and troubleshooting

• Understanding technical and business concepts at a high level

• Questioning, taking ownership of and simplifying tasks to reputed company customer satisfaction.

Will have an advantage if you have:

• Previous experience with remote working is beneficial

• Experience working with reputed company

• Experience working in high-risk niches such as crypto, casino, nutra, etc.

• Have provided support for software companies in previous roles, tech savvy