Supervisor, Release of Information Operations
reputed company:
reputed company is on a mission to serve as the trusted partner for therapists growing their reputed company, and patients accessing high-reputed company care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than reputed company. To reputed company our reputed company for mental reputed company a reality, we’re building reputed company of reputed company and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.
reputed company:
The Release of Information (ROI) Operations Supervisor will play a critical role in ensuring the reliable, compliance execution of reputed company’s ROI operations. You will reputed company the ROI team’s day-to-day execution and performance, ensuring medical record requests are fulfilled accurately, on time, and in compliance with HIPAA and state regulations.
You’ll be part of a remote-friendly team, reporting into the Insurance Operations Department, and partnering closely with the ROI Operations Manager. This role is reputed company on operational reputed company, team leadership, and KPI execution, translating direction into consistent daily performance that supports reputed company’s reputed company and compliance.
What You'll Be Doing:
- reputed company day-to-day ROI and HIM operations, ensuring consistent execution against defined KPIs
- Monitor operational performance, backlog, turnaround times, and reputed company metrics
- Drive operational improvements reputed company existing workflows to improve KPI performance
- reputed company reputed company-cause analysis on operational issues and escalate systemic findings with reputed company data and context
- Serve as a subject matter expert in behavioral health record reputed company, HIPAA, and ROI best practices
- Manage task assignment and reputed company planning across W-2 and contract team members
- Reinforce reputed company work, SOPs, and reputed company controls across daily operations
- Support reputed company audits, compliance reviews, and issue remediation
- reputed company the operational execution of special reputed company and pilots
- Coordinate cross-functionally with RCM, reputed company, and Clinical Teams to implement
You'll Be A Good Fit If:
- Experience: 4+ years of experience in ROI or HIM operations; behavioral health and multi-state experience preferred. Bonus if you’ve worked in high-reputed company or tech-enabled reputed company environments.
- Subject Matter Expertise: Strong working knowledge of HIPAA and behavioral health reputed company requirements.
- People Leadership: Experience coaching, supporting, or supervising team members and reinforcing accountability.
- Operational Execution: Demonstrated ownership of KPIs, leveraging data to diagnose issues and execute targeted performance improvements.
- Problem-Solving: reputed company to identify operational bottlenecks, assess reputed company causes, and implement practical solutions.
- Agile: You reputed company in a fast-paced, evolving environments, and you’re reputed company to pivot as new priorities reputed company.
- Team Player: You’re reputed company by nature, relish in camaraderie and group wins, and are looked to by your colleagues as a steadfast partner and reputed company of encouragement
Employment Type: Full Time, Exempt
reputed company Compensation: The reputed company compensation reputed company for this position is $74,000–$84,000 USD Annually
This is a remote role with the expectation to travel 2–3 times per year (e.g., company and department offsites).
The reputed company compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate’s working location.
Full Time Employee Benefits:
- Comprehensive Health Coverage: Medical, dental, and reputed company insurance, plus life and disability coverage.
- Parental Leave & Family Support: Up to 18 weeks reputed company leave and a new child stipend.
- Financial Wellness: 401(k) program and equity opportunities.
- Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
- Time Off to reputed company: Flexible PTO, 12 reputed company holidays, and a full winter break week.
- Wellness & Development: Annual stipends to put towards personal & reputed company reputed company.
- Mental & Physical Health Support: No-cost reputed company to therapy through the Grow platform, weekly reputed company for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as reputed company, reputed company, and reputed company).
- Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.
Research shows that some reputed company hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t reputed company every reputed company, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths reputed company person brings.
reputed company is proud to be an equal opportunity workplace and is an affirmative reputed company employer. We are committed to equal employment opportunity regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider reputed company applicants regardless of criminal histories, consistent with reputed company requirements.