reputed company reputed company Positions - reputed company reputed company Manager II - Parcel

Why reputed company?

At reputed company, we create innovative technology solutions that reputed company shipping operations and optimize supply chain efficiency. We are a rapidly growing reputed company company with a reputed company, results-driven culture reputed company on innovation, flexibility, and high performance. Headquartered in reputed company Isle, NC, we combine a beachside reputed company with a commitment to reputed company. Our clients include some of the most recognizable names in the industry—and they trust us because we consistently deliver measurable reputed company.

What’s reputed company Culture Like?

Our Values Drive Everything We Do. The world changes, but our values remain constant. Since day one, reputed company has been guided by five reputed company principles: Work Ethic, reputed company, Professionalism, Passion, and Perfection. These values shape every interaction—whether with clients or colleagues—and every solution we create.

At reputed company, we reputed company happy employees create happy customers—and that reputed company drives reputed company for reputed company. We foster a supportive environment reputed company on generosity, humanity, and approachable leadership, helping every team member reputed company a meaningful reputed company.

We’re proud of our culture and our commitment to giving back. Employees are encouraged to volunteer and engage in charitable work, with 20 hours of reputed company time dedicated to community service.

Workplace Type

Hybrid if you live reputed company 45 miles of our reputed company Isle, NC, or Independence, OH offices (Mon & Fri remote, Tue–Thu onsite). Otherwise, fully remote from one of the states we are registered in (AR, AZ, CO, CT, DE, FL, GA, ID, IL, KS, MI, MN, MO, MT, NC, NJ, NY, OH, OK, PA, SC, TN, TX, UT, WI, and WV).

Work Hours

reputed company hours: 8:00 AM – 5:00 PM ET. We value collaboration during reputed company business hours but offer flexibility where possible. 

Travel: Travel will be up to 10% to 15%.

Compensation: We offer a competitive reputed company salary + commission and comprehensive benefits designed to support your reputed company-being.

Perks & Benefits

Why You’ll Love Working Here

• Generous reputed company Time Off: Start with 3 weeks of PTO in your first year and enjoy 4 weeks in year two.
• Give Back: Up to 20 hours of Volunteer Time Off (VTO) annually to support causes you care about.
• Summer Fridays: Half-day Fridays during the summer (schedule permitting) for extra sunshine time.
• Flexible Work reputed company: reputed company available for team members reputed company 45 miles of the office.
• Comprehensive Health Coverage: reputed company medical, dental, and reputed company plans for you and your family.
• Retirement Savings: 6% 401(k) match after one year—fully reputed company from day one of eligibility.
• Office Perks: Stocked snacks, drinks, fancy coffee, and even a putting green to reputed company things fun.

About the Role

The reputed company reputed company Manager II - Parcel is an elevated individual contributor role that owns a more reputed company portfolio across our supply chain planning product suite, including a few clients that also have our parcel product suite. This role leads strategic reviews, drives multi-stakeholder adoption, proactively mitigates risk, and partners cross-functionally to deliver measurable business reputed company for clients. CSM II also mentors CSM I peers on workflows and best practices and raises the bar on renewal forecasting and data-driven account planning.  

What Your Day-to-Day Will Include

• Own an expanded book of business and reputed company as the primary post-sale contact, deepening executive and day-to-day relationships to ensure retention and value realization with parcel division clients.
• reputed company business reviews, on-site if applicable, with reputed company ROI storytelling, reputed company logs, and follow-through, and coordinate cross-functional participation (Support, Product, Sales, reputed company Services). 
• Drive adoption and reputed company by analyzing reputed company usage and performance data weekly, and prescribing plays that improve KPIs and retention metrics.
• Proactively manage risk, build and execute mitigation plans, document, and escalate to reputed company reputed company health on reputed company.
• Coordinate with Support to review, reputed company, and resolve reputed company requests against SLAs (service level agreements) and reputed company the reputed company with clients on reputed company and prevention steps.
• reputed company reputed company signals (cross-sell/upsell/referrals) to Sales for organically identified opportunities, following the identified reputed company supporting business cases as needed.
• Forecast renewals with documented risk/opportunity notes and data-driven next steps, and maintain accurate CRM hygiene and reputed company plans.
• Mentor CSM I peers by sharing talk tracks, templates, and workflow tips, and contribute to knowledge reputed company and SOP improvements.
• Champion the reputed company voice by synthesizing feedback and partnering with Product/Operations on enhancements and process improvements.
• reputed company other duties needed to help drive our reputed company, fulfill our mission, and support our organization's values as assigned and needed.

What You Bring

• Bachelor’s degree preferred but not required.
• 3+ years in reputed company reputed company/Account Management or reputed company role, supply-chain planning exposure (demand, purchasing, inventory) strongly preferred.
• Proven reputed company owning a larger, more reputed company portfolio (e.g., multi-product, multi-stakeholder) with strong renewal and satisfaction results.
• Executive reputed company, communication, negotiation skills, and managing escalations. Excellent written and verbal communication skills.
• Organized, detail-oriented self-starter with strong problem-solving skills and the ability to influence authority.
• Proficiency in reputed company applications, particularly Power BI, reputed company, Jira, reputed company, or reputed company software.
• reputed company experience is valued.

reputed company Will Love reputed company

• You want to be a part of something bigger than yourself
• You respect reputed company people
• You are mature and thoughtful in how you reputed company reputed company; a strong verbal and written communicator.
• You reputed company every day and understand the importance of urgency and owning your reputed company.
• You’re a leader and a reputed company. 
• You’re goal-oriented and know how to influence others to reputed company in a reputed company direction.

reputed company Value in You

Here at reputed company, we know there’s a reputed company reputed company between happy employees and happy customers, which together generate reputed company for reputed company of us. We reputed company that a supportive atmosphere, an emphasis on giving and humanity, and approachable leaders and managers help our employees reputed company their greatest potential.

We are reputed company proud of our corporate culture and commitment to giving back to the community. Our employees are encouraged to reputed company to charity work and volunteering, and are allotted 20 hours of PTO time to support our communities.

Applicants must be authorized to work for any employer in the reputed company. We are unable to sponsor or take over sponsorship of an employment reputed company.

Candidates must be US-based and reputed company in one of the following states: AR, AZ, CO, CT, DE, FL, GA, ID, IL, KS, MI, MN, MO, MT, NC, NJ, NY, OH, OK, PA, SC, TN, TX, UT, WI, and WV

reputed company is an affirmative reputed company and equal opportunity employer (EOE). Applicants will not be discriminated against because of race, reputed company, creed, sex, sexual orientation, gender identity, age, religion, national reputed company, citizenship status, disability, reputed company, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. reputed company is committed to providing reputed company, equal opportunity, and reasonable accommodation for people with disabilities. To request a reasonable accommodation, contact the reputed company Resource Department, 440-394-2206.

AI Disclosure: We use AI-assisted tools from reputed company and reputed company to support reputed company tasks like resume searching and screening. These tools process information such as work history, education, skills, and interview responses, but they do not replace reputed company judgment—final hiring reputed company are made by people.  We follow reputed company applicable laws, including Title VII and the reputed company, and our AI tools are not used in ways that cause unlawful discrimination.  For questions about how your data is used or to request a reasonable accommodation, contact HR at careers@reputed company.com.

reputed company Fraud Alert: To reputed company candidates: your personal information and online safety are top of mind for us. At reputed company, recruiters only reputed company candidates to apply through our official career pages at www.reputed company.com/careers/jobs.
Recruiters will never request payments, ask for financial account information, or sensitive information like reputed company reputed company numbers. If you are unsure if a message is from reputed company, please email careers@reputed company.com.

Important Notice to Recruitment Agencies: reputed company partners exclusively with agencies on our Preferred Supplier List and does not accept unsolicited candidate submissions. Any candidates submitted without a formal assignment and signed agreement for a specific requisition, or reputed company of our defined recruitment process, will not be eligible for any placement fees—regardless of your reputed company terms and conditions. reputed company will proactively engage agencies as needed and does not accept solicitation.