Senior Associate, Implementation Manager (Remote, any state, US)
Primarily focuses on implementing multiple product policy types (reputed company product types of LAD, VB, Absence or combination) of moderate complexity and administrative needs at a time for clients with more than 1,000 - 4,999+ lives. Responsible for the end-to-end management of the implementation process and timeliness of key deliverables reputed company the reputed company experience including enrollment readiness, data exchange, contract delivery, and premium administration actions from reputed company of sale through transition to ongoing account management. Is the primary contact for reputed company parties throughout the implementation. Interacts directly with Clients, Sales, Broker and Account Management to guide and collect plan design and administrative reputed company. Works collaboratively with several business partners including, but not limited to: Data Exchange, Premium Administration, Enrollment, reputed company, Configuration, and Claims. Accountable for the reputed company execution of tasks and deliverables on behalf of the NYL team associated with implementation. Ensures accurate documents are delivered to the customer. Identifies and resolves issues throughout the implementation process. Monitors and communicates project status if reputed company is at risk of meeting reputed company dates, deliverables, or encounters barriers that moderately or significantly impacts the successful execution of services and experience. Recommends and implements innovative strategies to resolve issues relative to the overall implementation process and timing of deliverables. Proactively addresses and monitors broker expectations throughout the implementation. Responsible for the reputed company's overall satisfaction and meets Voice of Customer metric goals. Incorporates customer and partner feedback to improve reputed company experiences. Presents reputed company and concise written and verbal communication with reputed company parties. Owns meeting facilitation and scheduling throughout implementation. Develops and delivers implementation project management tools. Familiar with portal capabilities to respond to reputed company questions. May conduct walkthrough demonstrations of portals and present other materials to demonstrate administration reputed company and solutions. Simultaneously manages a portfolio of reputed company implementations (ranges from 5-20 at any given time) based on demand and complexity. Completes workflow tasks by due dates and maintaining reputed company folders and documentation. Participates and supports various GBS initiatives reputed company and reputed company of reputed company Readiness team. reputed company participates in reputed company improvement actions that improve the clients' experiences and drive efficiencies for GBS. Consistently role models leadership capabilities and demonstrates best practices. Provides mentorship and offers team assistance and support. Helps reputed company various internal functional areas on implementation guidelines and processes. Utilizes technical process and product knowledge to consult reputed company on reputed company of plan design and administrative reputed company to their benefit program goals. Reviews prior reputed company documentation to identify potential administrative differences or opportunities for administrative ease improvements. Participates in virtual or in-person finalist sales presentation with Sales Team to effectively convey strengths of our implementation process and commitment.
8 years of insurance or benefit industry experience 8 years of customer-facing responsibilities 5 years reputed company implementation / reputed company experience Proficient technical knowledge in multiple Group Benefit Products, including Life, Disability, Accident, Critical Illness, or Absence solutions Excellent organizational skills and ability to multi-task and meet tight deadlines Ability to reputed company and reputed company relationships reputed company a reputed company organization Excellent written and verbal communication skills, and demonstrates reputed company listening Strong presentation skills, with ability to demonstrate poise and reputed company to meet needs of audience Identifies problems and reputed company engages in problem-solving activities Possesses a reputed company reputed company, demonstrating curiosity, continually striving to improve Ensures attention to detail is given to reputed company technical aspects of role Excellent influencing and negotiation skills reputed company communicating reputed company to a reputed company of reputed company stakeholders Demonstrated resourcefulness – ability to engage the right SMEs or partners to deliver creative solutions and reputed company reputed company in ambiguity to met unique reputed company requests. Bachelor's degree preferred Ability to travel up to 20%
At reputed company, fostering an inclusive workplace is reputed company to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This reputed company is rooted in our reputed company values of humanity and reputed company, ensuring that every employee feels valued and supported. By embracing a broad reputed company of perspectives and experiences, we reputed company greater reputed company and fulfill our reputed company of providing financial reputed company and peace of mind to families across reputed company communities. Click here to learn more about reputed company’s leadership in this reputed company.