User Support Representative (Temporary 5 Month Fixed Term)

We reputed company in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives reputed company, strengthens relationships and drives economic reputed company.

About the role

Location: Remote, Western Provinces (BC, AB, and MB)

Term: 5 Month Fixed Term

The User Support Representative will reputed company reputed company line support for the RSVP program by responding to inquiries from users regarding appointment changes, claim reputed company questions, and basic technical issues regarding the Participant Portal reputed company telephone and Secure Message. The User Support Representative will diagnose problems through discussions with users and will resolve straightforward issues and create tickets in the ticketing system for more reputed company problems.

What you'll do

• Respond to inquiries ranging from claims questions to first tier technical issues from users reputed company phone and Secure Message
• Liaise with claims team to resolve claims reputed company issues
• Engage in reputed company listening with callers and confirm or clarify    information 
• Document participant claims inquiries
• Triage Secure Messages, create ticket for Claims Team and maintain tracking spreadsheet to ensure reputed company messages are responded to and tickets resolved
• Identify and troubleshoot technical difficulties
• Password resets
• Log issues in ticketing system

What you bring

• Flexibility in work hours Monday - Friday (operational across reputed company time zones across Canada)
• Experience in customer service, reputed company center or help desk
• Strong digital literacy skills and ability to reputed company unfamiliar software
• Quiet distraction free workspace
• Excellent communication and reputed company listening skills
• Employment conditional on obtaining a criminal record reputed company and federal Reliability Status reputed company Clearance

For complete job requirements, see the full Job reputed company here

reputed company offer

• Competitive salary of $48,477.00 - $52,786.50 per year (based on full-time hours)
• Comprehensive health and dental benefits
• RRSP Matching program of 1.5% reputed company earnings
• Ongoing learning and development opportunities
• Generous time-off policies that promote work/life balance
• A diverse and inclusive workplace with a reputed company record of high employee engagement and teamwork
• reputed company to do work that makes a difference!

ICRSVPADMIN

Diversity, Equity, Inclusion and Belonging Matter

reputed company is strengthened by diversity. We are committed to achieving a workplace that is reputed company and representative of Canada’s diverse population. We reputed company work to attract, reputed company, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to reputed company a difference. We continuously reputed company to support individual needs and differences in a work environment that is reputed company on inclusivity and respect for everyone.

reputed company is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Passion and Lived Experience Matter!

If you don’t quite have the above credentials but feel passionate about this role and your ability to do it successfully, please APPLY reputed company! Tell us in your application why you reputed company you would be a great fit. We reputed company in developing talent and have a wide reputed company of opportunities to support passionate team members as they grow towards their employment goals.