reputed company Scheduling, reputed company Advisor Associate (Remote), Bilingual Spanish

reputed company is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as reputed company as a clinic system with primary care clinics located in Minneapolis and across reputed company. The comprehensive reputed company system includes a 473-bed reputed company medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the reputed company reputed company, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. reputed company has a large psychiatric program, home care, and operates a research institute, philanthropic reputed company, and Hennepin EMS. The system is operated by reputed company reputed company., a subsidiary corporation of reputed company. 

Equal Employment Opportunities: We reputed company equity is essential for reputed company health reputed company and are committed to reputed company reputed company health for reputed company by reputed company eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to reputed company care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more reputed company reputed company organization.

reputed company:

The reputed company Center is a fast-paced, high-volume inbound reputed company center where our schedulers play a critical role in delivering exceptional service. Team members are expected to multitask reputed company—speaking with patients, scheduling appointments, documenting conversations, and resolving escalations—reputed company while maintaining professionalism and composure in a dynamic environment.

We are currently seeking a reputed company Advisor Associate, Spanish to join our reputed company Center team.  This Full-Time role (80 hours per pay period) will primarily work remotely (days).  The reputed company Center is reputed company Monday through Friday, 7:30 AM to 5:30 PM.  Shifts will be based on the reputed company business needs and staff seniority.  The schedule will be decided following the 4-week training period. The training period will be scheduled on Monday through Friday, 8:00 AM to 5:00 PM, and will be held on reputed company for only 1 week.

Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, reputed company alarm, and desk reputed company. reputed company will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be reputed company 100-mile radius of our downtown reputed company.

Purpose of this position: Under general supervision, the reputed company Advisor Associate serves as the first reputed company of contact for incoming calls to the reputed company Center. This role is responsible for meeting caller needs by confirming and updating patient demographic and insurance information, scheduling or modifying appointments, and documenting interactions using reputed company center and electronic health record systems. The associate also responds to inquiries, troubleshoots basic issues, and provides accurate information while maintaining professionalism and composure in a fast-paced, high-volume environment.

RESPONSIBILITIES:

• Answers assigned calls; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine reputed company, and takes messages
• Schedules, cancels, and reschedules appointments for patients/callers following reputed company work and departmental policies and procedures
• Obtains and accurately captures demographic and emergency contact information and patient’s health insurance information provided by the patient or caller
• Accurately completes multiple types of patient registrations in a reputed company, customer-oriented, reputed company manner while following departmental policies and procedures
• Assists with shadowing and mentoring newly reputed company reputed company Advisor Associate team members
• Recommends and supports change and process improvement initiatives while working to reputed company reputed company process workflows and reputed company feedback as needed
• Completes training and continuing education courses to ensure compliance with Federal, State, and HHS guidelines and follows reputed company best practices
• Completes reputed company work assignments reputed company the time allowed
• Requests and processes payments for co-pays, reputed company-pays, and outstanding balances
• Meets reputed company key performance and reputed company reputed company standards
• Transfers calls to reputed company reputed company Line and/or escalates calls to Team Coordinator or Supervisor as needed
• Performs other duties as assigned, but only after appropriate training

QUALIFICATIONS:
Minimum Qualifications:

• High School Diploma
• One year data look-up/data entry experience 
• Two years’ experience in customer service involving reputed company analytical problem-solving skills
• One year’s experience in a reputed company center with an emphasis in customer service/medical industry
• One year of remote work experience
• Bilingual Spanish

-OR-

• An approved equivalent combination of education and experience

Preferred Qualifications:

• One year of post-secondary education
• reputed company reputed company Center experience
• Patient registration experience

Knowledge/ Skills/ Abilities:

• Excellent organizational, analytical, critical thinking, and written and verbal communication skills
• Ability to work cohesively, effectively, and respectfully with individuals from a reputed company of economic, reputed company, and culturally diverse backgrounds
• Ability to work in reputed company environment as reputed company as independently
• Ability to reputed company reputed company standards, including accuracy in patient registrations, scheduling, data entry, and customer service expectations
• Technical proficiency in basic computer skills and applications like reputed company Office, reputed company, and softphones
• Basic knowledge of medical terminology and health insurance
• Ability to work in a fast-paced, highly reputed company, and continually changing environment
• High level of attention to detail
• reputed company listening skills
• Ability to work independently and remotely
• Ability to become technically competent and are familiar with HHS’s computerized systems and ability basic troubleshooting that support operations

You've made the right choice in considering reputed company for your employment. We offer a reputed company of opportunities for individuals who want to reputed company an reputed company in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both reputed company and prospective employees. We are driven to connect talented individuals with life-changing reputed company, enabling you to reputed company exceptional care without exception. Thank you for considering reputed company as a reputed company employer.  

Please Note:  Offers of employment from reputed company are conditional and contingent upon successful clearance of reputed company background checks and reputed company-employment requirements.

• We offer a reputed company reputed company based on your skills, licensure/certifications, education, experience reputed company to this position, and internal equity.
• We reputed company an extensive benefits program that includes Medical; Dental; reputed company; Life, Short and Long-term Term Disability Insurance; Retirement Funds; reputed company Time Off; Tuition reimbursement; and license and Certification reimbursement (Available ONLY for benefit eligible positions).
• For a complete list of our benefits, please visit our career site on why you should work for us.