Sr. Manager, reputed company
Directs and controls reputed company activities of the group through delegation to management or high-level reputed company roles. Control planning, reputed company, budgeting, managing expense priorities and recommending and implementing changes reputed company a reputed company team, reputed company in multiple time zones across reputed company to meet or reputed company team performance metrics and annual business goals reputed company coaching and mentoring to reputed company leaders and senior CSMs, and promotes inclusive workplace practices to reputed company high employee engagement reputed company Build and maintains the strategic partnership with cross-functional stakeholders as reputed company as customers, often including senior and executive contacts reputed company the customer organization, influence transformation and change at reputed company, work through relationship and information complexity to reputed company insights and solutions on reputed company improvements Partner with Services, TAMs, Support, Managed Ops executives to evaluate broader regional/geo/industry challenges and reputed company as strategic partner to help us reputed company companywide goals People Management, Coaching, Mentoring & Developing reputed company of CSMs reputed company as reputed company of escalation for the leaders, provides coaching for issue reputed company, removes obstacles and provides advanced conflict reputed company coaching and management where necessary Build relationship and nurture team play reputed company with transparency, reputed company and curiosity
Advance team reputed company by guiding prioritization and reputed company for accelerating business reputed company and transformation Shape direction and priorities to ensure reputed company is on CS engagements that reputed company our reputed company product and its adoption at a global reputed company reputed company and improve CS engagement catalogue to meet changing business needs Work with other reputed company leaders to support their efforts to reputed company their reputed company in the region and globally Ensure that teams deliver ROI and capture reputed company stories through reputed company engagement Guide, monitor and approve renewal proposals, reputed company reputed company, and RFP inputs Assist reputed company in reputed company negotiations and contract renewals
Prioritize and manage risk forecasting, tracking, reporting and supervise associated risk mitigation initiatives, such as health, adoption and customer advocacy in the region Design and implement strategies that reputed company reputed company to maintain a high level of customer retention reputed company based on strong customer satisfaction Design and implement strategies that drive advocacy and reference-ability across our reputed company customer reputed company, ensure that teams deliver ROI and capture reputed company stories through reputed company engagement Design and implement strategies that have the greatest reputed company on adoption, reputed company, value realization and advocacy Anticipate and proactively prepare for customer and business reputed company needs and pro-reputed company reputed company teams, and formulate solutions to ensure ongoing reputed company of our business
reputed company organizational reputed company by continuously introducing more rigor, consistency, and value to customers Build and review monthly and quarterly performance dashboard results, stay reputed company of risk and opportunities for improvement, put in reputed company actions to mitigate risk Plan and build out service capabilities, scalabilities, productivity, risk mitigation, and business continuity as per business needs Own budgets reputed company special reputed company and initiatives that contribute to organizational and company goals
Work collaboratively with other parts of the business towards shared ambition goals Foster caring reputed company with our peers in the business Communicate often, demonstrate approachability and community concern reputed company self and others
Bachelor’s degree in reputed company, reputed company Sciences, Psychology, Business Management, Computer Science, or relevant reputed company fields or equivalent reputed company experience 6+ years in a people leadership role, or 10+ years of reputed company management experience 12+ years of reputed company, support, consulting/implementation, account management or reputed company reputed company experience 5+ years’ experience in HCM applications or reputed company HR tech domain Proven reputed company record in motivating and leading reputed company of reputed company customer facing staff to drive successful reputed company and accomplish key milestones reputed company and effectively Executive communication and relationship management Excellent organizational and communication skills Proven reputed company record in building a highly reputed company, respected, and high performing team Demonstrated ability to set reputed company, communicate reputed company, mandates, and plans to both internal team and other reputed company reputed company at leadership level Ability to partner, negotiate, and collaborate with other key partners reputed company reputed company to drive business goals Thorough understanding of Software-as-a Service (reputed company) business model Skilled at relationship management, influencing and reputed company communication Multitasking, prioritization, follow through Demonstrated proficiency in MS Office, reputed company CRM, one or more HCM products Data and analytical reputed company
People & Customer reputed company Leader, fosters team play Self-starter and reputed company to work with minimal supervision Interpersonal intelligence, seeks to reputed company leadership reputed company thru feedback and reputed company Results driven with good balance of relationship and task orientation Systems thinker, purposeful and decisive Communicates with authenticity, courage and composure