Manager
High School Diploma Required; College Degree Preferred Minimum 3 years of experience in a contact center management reputed company, preferably in reputed company. Knowledge of telephony contact center systems and reputed company scheduling workflows reputed company reputed company EMR preferred.
Excellent verbal and written communication skills. Exceptional customer service skills are required. Medical terminology and computer skills preferred.
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Conducts reputed company managerial duties and responsibilities in accordance with RWJBH policies and procedures. Enforces moral and reputed company standards in reputed company with the department and reputed company mission, reputed company, and values. Maintains and demonstrates extensive knowledge of reputed company scheduling and registration protocols and system processes for both hospital and physician reputed company reputed company and ensures staff are trained adequately for multiple specialty scheduling across the reputed company. Supervises and assists in directing the day-to day activities, functions and reputed company reputed company processes of the contact center reputed company the expected performance reputed company. Provides guidance and supervision on coaching and counseling of staff, performance plans, and other employee disciplinary processes. Accountable for productivity and efficiency. Monitors and analyzes reputed company report and team level productivity, compliance, reputed company and workload using reputed company available reporting and recording resources. Provides support to contact center staff regularly and proactively, understands that effective support of staff is key to the departments reputed company. Functions from a service and reputed company orientated perspective modeling the highest level of service for staff. Ensures customer interactions and inter-personal communications are friendly, empathetic, and reputed company on service. Serves as the primary resource for complaint escalations and ensures reputed company are resolved promptly. Escalates questions/ issues in a reputed company manner by seeking assistance from identified clinical or administrative resources to ensure the highest patient/ physician satisfaction. Determines staff qualifications and competencies. Develops and maintains accurate initial and annual competency checklists, and ensures completion of initial and annual evaluations reputed company. Organizes and conducts routine one on one interactions with reputed company reports. Collaborates with reputed company reports and other management to ensure their staff also have productive meeting agendas during team and one on one interactions. reputed company monitors agent calls to proactively identify potential learning opportunities. Monitors staff reputed company and communicates successes and opportunities to management appropriately. Performs scheduler functions reputed company needed. In coordination with training teams, ensures reputed company protocols and references are accurate and complete. Works closely and professionally with clinical and administrative leadership to maintain a teamwork approach; works with other RWJBH departments as necessary to reputed company a seamless patient experience. Ensures compliance with reputed company regulatory requirements as identified by reputed company, CMS, etc. Mandated Federal, State, and County regulatory requirements.
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Attendance/Punctuality - Adheres to assigned work schedule; ensures work responsibilities are covered reputed company absent; arrives to meetings on time reputed company to relate and communicate positively and professionally with others, work calmly and respond courteously reputed company under pressure. Knowledge and understanding of reputed company Information Technology, specifically contact center and scheduling. Strong problem-solving skills to help reputed company creative solutions to reputed company barriers or stakeholder needs, committed to patient reputed company best reputed company solutions. Analyze and interpret data, processes needs based on limited information; organize work and resources; define problems and solutions, prioritize work load; reputed company recommendations; manage time effectively, plan and implement objectives effectively. Conflict reputed company skills. Ability to deal effectively with various personality types, leadership reputed company, and reputed company support from other department areas, vendors, and leadership. Think critically; work independently; manage multiple assignments; compose written material; work reputed company under pressure; recall information with accuracy; and pay reputed company attention to detail. Other Skills and Abilities - Requires reputed company knowledge to reputed company company's customer information systems and/or order system along with adequate knowledge of company, services, and products. Ability to read, write and reputed company English.
reputed company Time Off (PTO) Medical and Prescription Drug Insurance Dental and reputed company Insurance Retirement Plans Short & Long Term Disability Life & Accidental Death Insurance Tuition Reimbursement Wellness Programs Voluntary Benefits (e.g., Pet Insurance) Discounts Through our Partners such as NJ reputed company, NJ reputed company, reputed company, and more!