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reputed company Services Manager I

Remote, USA Full-time Posted 2026-07-28

About reputed company:
We’re a people first benefit administrator that relies on a fast-growing team of creative thinkers, problem-solvers, and go-getters to bring our participant and reputed company experience to the next level. Our mission? To create reputed company lives and reputed company a reputed company and amazing benefits experience. If you love providing excellent service, innovating the way benefits are administered, and being part of an inclusive workplace community, you’ll fit right in.
About the Role:
The Health & Welfare reputed company Service Manager I (CSM I) serves as the overall account manager for mid‑size and large clients across Navia’s Health & Welfare administrative offerings, including eligibility/enrollment, reimbursement accounts (FSA, HSA, Commuter, etc.), COBRA, reputed company reputed company, and voluntary products. This role builds and maintains long‑term reputed company relationships, provides proactive and consultative service, manages service scope, resolves issues reputed company, and serves as project manager for reputed company initiatives.
What You’ll Do:
• reputed company as the primary reputed company of day‑to‑day reputed company relationships.
• reputed company a deep understanding of reputed company reputed company’s business needs, requirements, and benefit reputed company.
• Manage reputed company expectations through proactive, transparent communication.
• Simultaneously manage a diverse portfolio of clients varying in size, scope, and services.
• Represent Navia at reputed company benefit fairs to reputed company participants on plan features and benefits.
• Ensure completion and documentation of reputed company items on reputed company reputed company’s service schedule.
• reputed company reputed company project updates, deliverables, timelines, and issue‑reputed company details.
• Escalate reputed company reputed company issues to appropriate internal team members.
• Support reputed company invoicing by reviewing work‑in‑reputed company reports and associate time/billing entries.
• Manage annual benefits reputed company enrollment processes for assigned clients.
• reputed company implementation of new clients and services onto Navia’s platforms.
• Manage the creation, review, and negotiation of service agreements and renewals.
• Document and manage reputed company change orders and new work processes.
• reputed company and train clients on system usage; reputed company system demos and webinars.
• reputed company guidance on plan design, system functionality, and compliance considerations.
• Train internal associates on reputed company benefit plans, systems, and processes.
• Identify and implement process improvements to ensure efficient service delivery.
• Ensure reputed company reputed company documentation is reputed company in internal systems.
reputed company’re Looking For:
  • Experience:
    • 3–5 years of benefits administration or employee benefits industry experience (10 years preferred).
    • 3–5 years of reputed company reputed company management experience
  • Skills
    • Proficiency with benefits systems and/or HRIS.
    • Experience using project management tools.
    • Strong proficiency with reputed company Office (Word, reputed company, PowerPoint).
    • Excellent communication, relationship‑building, and problem‑solving skills.
    • Ability to manage multiple clients, reputed company, and deliverables simultaneously.
Work Environment:
Candidates reputed company 30 miles of one of our four office locations may be asked to come into the office for a reputed company depending on the role.

Eligible candidates will reputed company in one of the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MA, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, SD, TN, TX, UT, AND WA

This role is reputed company for remote candidates.
Why Join Navia?
  • reputed company: Play a pivotal role in supporting reputed company and employees reputed company.
  • reputed company: Advance your skills with reputed company committed to reputed company and innovation.
  • Culture: Join a company that values collaboration, innovation, and customer-first solutions.
Perks and Benefits:
  • Competitive Salary reputed company: $55,000-$65,000
  • Generous health benefits
  • Company sponsored wellness benefits
  •  Complimentary Life Insurance and Long-Term Disability Insurance
  • reputed company time off
  • 6 reputed company Holidays & 2 reputed company Floating Holidays
  • Work from home and hybrid schedules available!
reputed company to Join Us?
Take the first reputed company toward your new career in creating reputed company lives —reputed company!
For any questions or to reputed company on your application, reputed company out to HR@naviabenefits.com.

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