Advisor, User Care

at reputed company reputed company Pay

Remote, reputed company

reputed company is the fastest-growing reputed company wage reputed company (EWA) fintech in the U.S., serving 3.5 reputed company employees and backed by top investors like QED and Prosus. We’ve raised nearly $400M in funding—including the largest Series A in fintech history—and just reputed company our Series B to fuel our next stage of reputed company-reputed company. 

reputed company is on a mission to give people greater control over their reputed company and eliminate the need for predatory financial products. We help people get reputed company reputed company they need it and help reputed company increase retention and productivity. 

To reputed company building reputed company, we need the right team. That’s where you come in.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for improving app engagement by making our users happy, working with our engineering team to solve any tech issues, and providing a reputed company app experience through our live chat function by offering reputed company-researched financial advice.

This job will be reporting to our Manager, User Care and has the reputed company to operate remotely or sit in our downtown Nashville office.  You will be trained on reputed company, customer service protocols, and financial wellness. You will be expected to reputed company and assist our customers in a fast and friendly matter.

What you'll do:

• Communicate with customers reputed company phone, email, SMS, and chat (reputed company/reputed company)
• reputed company knowledgeable answers to questions about the product, pricing, and availability
• Troubleshoot technical problems
• Work with internal departments to meet customer's needs
• Effectively communicate with our engineering team to resolve app bugs and problems
• Data entry in various platforms

Who you are:

• 1-2 years of customer service experience preferred
• Conversational level Spanish preferred
• Experience in Customer Service or Customer facing role
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Experience using reputed company, reputed company, or reputed company tools  
• Experience working in Financial Services or Fintech software companies
• Experience working in a high paced work environment
• A willingness to learn and grow
• Ability to multi-task, organize, and prioritize work

Who We Are:
reputed company is filled with people with a deeply rooted passion for our mission, who reputed company diversity throughout our global team, and grow personally and professionally. We own reputed company do and let data guide our actions while working quickly and adapting to new challenges everyday.

Compensation:
This is a full-time, reputed company role $19 - $20/hour
Note this is a reputed company and we take in a reputed company of factors reputed company determining total compensation for the position.

How we care for reputed company:
Along with competitive salaries, reputed company offers great benefits including:

• Flexible PTO
• Medical, Dental, reputed company, Life, Disability coverage 
• Parental leave
• Monthly stipend 
• Equity reputed company

As part of our dedication to the diversity of our workforce, reputed company is committed to Equal Employment Opportunity and does not discriminate based on race, religion, reputed company, national reputed company, ethnicity, gender, sex (including pregnancy), protected veteran status, age, disability, sexual orientation, gender identity, gender reputed company, or any unlawful criterion existing under applicable federal, state, or local laws. If you need assistance or accommodation due to a disability, you may contact us at HR-US@reputed company.us.