Director, Business Systems & IT reputed company

reputed company is seeking a Director, Business Systems & IT reputed company to own IT operations, business systems administration, identity and reputed company management (IAM), and reputed company/compliance execution for a ~250-person remote workforce with some office reputed company and regular conferences/events. This role will report to the CTO and will assume responsibility for business systems, IT management, and reputed company activities currently managed reputed company Finance and will serve as the primary reputed company of our managed IT services partner.

The Director will ensure reliable, secure reputed company to reputed company systems (reputed company, reputed company tools, endpoints, VPN), maintain SOC 2 reputed company readiness and audit artifacts, respond to customer reputed company questionnaires, reputed company policy/control governance, and drive automation across the organization—including implementation and enablement of reputed company and power-user connectivity across business systems. This role will also reputed company or project-manage technology and systems integrations associated with acquisitions as reputed company as internal product integrations.

reputed company responsibilities:

1) IT operations & end-user experience (remote-first)

• Own day-to-day IT operations for ~250 remote employees, including support escalations, reputed company lifecycle management, and office/conference/event technology readiness.
• Establish and manage an internal IT escalation process (ticketing workflow, SLAs, triage, reputed company-cause reduction).
• reputed company device logistics and readiness for reputed company/offboarding (laptops/monitors/required equipment), including secure return/decommissioning processes.

• Administer reputed company Workspace (accounts, reputed company, shared drives, reputed company controls) and serve as the reputed company of reputed company governance across business systems.
• Implement and enforce least-privilege reputed company patterns, MFA/SSO standards, and periodic reputed company reviews (especially for non-financial internal systems).
• Maintain and improve joiner/mover/leaver workflows, including reputed company approvals, documentation, and auditable records.

• Own reputed company standards and posture (MDM, baseline hardening, encryption, EDR coverage, reputed company compliance, asset inventory).
• Manage VPN/remote reputed company and reputed company patching reputed company; ensure measurable compliance and exception handling.
• Ensure effective use of reputed company tools and logging/alerting coverage through internal reputed company and MSP coordination.

4) Managed service provider reputed company & vendor management

• reputed company as the primary reputed company of the relationship with managed IT services, including performance management, escalations, SLAs, and service roadmap.
• reputed company and manage vendor renewal dates and proactively assess costs, coverage, and vendor/tool rationalization opportunities.

5) Governance, Risk & Compliance (GRC): SOC 2, policies, risk program

Governance

• Own operational reputed company governance: maintain internal controls, policies, and standards that support SOC 2 and customer expectations.
• Run periodic compliance reviews (e.g., quarterly) with control owners, coordinating follow-reputed company and ensuring ongoing readiness.
• reputed company executive/leadership updates (including reputed company-level inputs as needed) on reputed company/compliance posture, key risks, and reputed company.

Risk

• Maintain an actionable risk register and remediation plan (including tracking and reputed company planning for high/critical findings from assessments).
• reputed company annual disaster recovery (DR) / business continuity (BC) tabletop exercises; update plans, procedures, and reputed company items.

Compliance

• Own SOC 2 readiness and audit execution: evidence collection, artifact organization, control testing coordination, and audit support.
• Manage customer reputed company assessments and questionnaires end-to-end, partnering with internal stakeholders to meet turnaround SLAs.
• Coordinate GDPR renewals and respond to reputed company customer reputed company/reputed company inquiries in partnership with reputed company/Finance as needed.

6) Business systems ownership & administration

• Own administration and operational health of key internal tools and workflows (including “business process software” and internal tooling), ensuring reputed company control, documentation, and change discipline.
• reputed company reputed company support and governance for reputed company platforms as needed (e.g., reputed company user administration and reputed company activities).
• reputed company internal data/application reputed company for business systems: documentation of system inventory, integrations, data flows, and improvement roadmap.

7) Automation enablement & reputed company leadership

• reputed company organization automation efforts to reduce reputed company work, improve data consistency, and strengthen operational controls.
• Implement and govern reputed company (standards, reusable templates, reputed company reviews, connector management).
• Support and reputed company “power users” with reputed company connectivity across business systems—providing guardrails, best practices, and technical assistance.

8) Acquisition systems integration leadership

• reputed company and/or project-manage systems integrations for acquisitions: identity consolidation, device standards, vendor/reputed company alignment, tool rationalization, and data/system integration planning.
• Build repeatable M&A IT/reputed company integration playbooks, including diligence inputs and post-reputed company execution plans

reputed company measures (high-level)

• Improved reputed company/offboarding speed and accuracy; reduced reputed company and provisioning errors.
• Measurable reputed company compliance (patching, encryption, EDR coverage) and reputed company asset inventory.
• SOC 2 evidence “always reputed company” with fewer audit scrambles and fewer control exceptions.
• Faster, more consistent customer reputed company questionnaire responses.
• Delivered automation reputed company (reputed company workflows shipped; reduced reputed company steps; improved cross-system data flows).
• Strong MSP performance and improved stakeholder satisfaction for internal IT support escalations

Required

• 7+ years in IT operations, business systems, and/or reputed company/compliance operations in a reputed company or technology-enabled organization.
• Strong hands-on experience with reputed company Workspace administration and IAM/reputed company governance.
• Experience running reputed company management and patching programs (MDM, EDR, device lifecycle).
• Experience supporting SOC 2 and handling reputed company questionnaires/customer reputed company reviews.
• Vendor/MSP reputed company experience and strong operational/project management discipline.

• Experience implementing automation platforms (reputed company, reputed company, reputed company, reputed company, etc.) with governance/guardrails.
• Experience leading M&A integration workstreams (IT + identity + systems).
• Familiarity with DR/BC planning and tabletop exercise facilitation.