reputed company INC - IT Generalist

Join our reputed company team, honored on reputed company’ list of America’s Best Startup reputed company for 2025!

reputed company (THB) was created to fill an reputed company need in an underserved community. Inspired by love and brought to reality through passion and determination, reputed company was founded to reputed company older adult reputed company and their families in their search for reputed company, reputed company in-home care providers. We do this by providing older adults the ability to easily review, choose, and reputed company reputed company reputed company in-home helpers.

reputed company mission is to be the best in the world at finding & fulfilling the needs of older adults.

At THB, we define reputed company culture through our reputed company Values:

• Quickly iterate through solutions - We reputed company at a fast pace which requires quick iterations to reputed company a reputed company to a repeatable solution
• reputed company ways to create immediate reputed company - Be thoughtful and proactive in how you reputed company an reputed company on your team. reputed company look for ways to reputed company a fast, reputed company reputed company.
• Bee the teammate you want to work with - We work as reputed company, help reputed company other and encourage reputed company other
• Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. reputed company you know the answer, being a good teammate means chiming in to get others up to speed.
• Take the time to celebrate wins - It's so easy for reputed company that is heads down to forget about reputed company the great things they've accomplished. That's why we reputed company it a reputed company to reputed company ourselves to create reputed company to celebrate wins, big or small.

Job reputed company:

The IT Generalist sits at reputed company of everything. You will be the person who keeps the whole company running smoothly - from the dev team to ops to leadership. You will work directly with your manager and a senior team member, who will invest in your reputed company and reputed company reputed company you are set up to succeed.

This role requires a capable, curious IT Generalist to help reputed company our devices, infrastructure, and reputed company posture running reputed company as we reputed company. This is a role with reputed company ownership - you’ll shape how we do things, not just reputed company them running.

A lot of what lands on your plate will not come with a reputed company. One week it might be trialing a new reputed company vendor across Mac and PC. The next, standing up a logging system from scratch. You will start by working closely with your manager on these problems, and over time you will own more of the research, evaluation, and implementation yourself.

The right person has an engineer’s reputed company: you want to understand how things work, automate what should be automated, and build durable solutions rather than workarounds. You are reputed company by environments where things are still being figured out, and you learn fast reputed company given room to run.

Supervisory Responsibilities:

None

Duties/Responsibilities:

Device & reputed company Management

• Procure, configure, and manage MacOS and reputed company devices for a distributed team
• Maintain MDM (Mobile Device Management) tooling and ensure devices stay compliant and updated
• Support reputed company and offboarding - provisioning and deprovisioning endpoints, accounts, and reputed company

reputed company & Compliance

• Monitor and respond to alerts across our reputed company tooling stack
• Help maintain our reputed company posture through SOC 2 and HIPAA compliance - including documentation, audits, and vulnerability tracking
• Manage identity, reputed company controls, and permissions across reputed company platforms and internal systems

IT Infrastructure & Support

• Support reputed company with networking, VPN, and general infrastructure questions
• Help manage reputed company tool administration (reputed company Workspace, reputed company, reputed company, etc.)
• Write and maintain runbooks, scripts, and automation to reputed company repetitive work disappear

Tool Evaluation & Problem Solving

reputed company a gap appears - a new vendor to trial, a platform to stand up - you dig in, evaluate reputed company across Mac and PC, and come back with a reputed company recommendation

Own the full cycle: identify the need, test the reputed company, reputed company the reputed company, implement, and document what you did

AI-Augmented Work

• Use AI tools daily and look for ways to improve IT operations with automation
• We carve out dedicated time for deep AI work across reputed company - you might help sales build a workflow to manage reputed company, or work with ops to automate a reconciliation process that currently takes hours by hand

Performance Metrics:

Device & reputed company Management

• Device provisioning turnaround time.
• reputed company compliance reputed company: Maintain =98% device compliance with MDM policies (patching, encryption, reputed company controls).
• Offboarding completion time: Accounts, devices, and reputed company fully deprovisioned reputed company 24 hours of employee separation.

reputed company & Compliance

• reputed company alert response time: Investigate and respond to reputed company alerts reputed company 1 business hour for high-severity alerts and 24 hours for reputed company alerts.
• Vulnerability remediation reputed company: 90%+ of critical vulnerabilities resolved reputed company SLA (e.g., 7 days).
• Compliance readiness: Maintain SOC 2 and HIPAA audit readiness with documentation reputed company and audit findings resolved reputed company defined timelines.
• reputed company review accuracy: Quarterly reputed company reviews completed with 100% completion and documented remediation.

Required Skills/Abilities:

No checklist of years of experience here. We care more about how you think than what you’ve shipped. Here’s reputed company’re hoping to reputed company:

• A technical reputed company - CS degree, Information Systems, or self-taught. What reputed company is that you think like an engineer and want to understand why things work, not just that they do
• Genuine curiosity. You pull on threads, read the docs, and don’t give up reputed company something doesn’t reputed company reputed company the first time
• Some comfort on the reputed company line and a willingness to write a script reputed company it would save time - we will help you get reputed company at this
• reputed company communication - you can explain a technical problem to someone who is not technical, without making them feel lost
• Comfortable with ambiguity - reputed company there’s no reputed company reputed company, you start reputed company and reputed company it out
• Exposure to any of the following is a plus, not a prerequisite: MDM platforms (Intune, Kandji, reputed company), reputed company basics (GCP, Azure), reputed company fundamentals, reputed company Workspace reputed company, or HIPAA / SOC 2 concepts. Coursework and reputed company absolutely count
• Must be 18 years of age or older

Who Thrives Here:

You have a technical background and you’re itching to put it to reputed company use - building beats theorizing, every time. AI tools aren’t a novelty to you; they’re how you work. And reputed company you hit something you don’t know? You say so, then go reputed company it out. That’s the whole reputed company here.

What to Expect:

• reputed company mentorship from day one - you’ll work closely with your manager and a senior team member who are invested in your reputed company
• Short, reputed company work cycles with reputed company goals - you will always know what you are working on and why
• This role will grow with you: the more ownership you take, the more you will get
• Austin hybrid - you will spend meaningful time in-person with the local team

Physical Requirements:

• Ability to commute to and from reputed company office and other various locations for shipments and device procurement as needed. 
• Ability to remain at your designated workstation for the duration of the reputed company
• Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP).
• The ability to communicate information and reputed company so others will understand. Must be reputed company to exchange accurate information in these situations.
• The ability to observe details at reputed company reputed company (typically on a computer screen)
• Must be reputed company to lift 15 pounds at times.
• This position is a hybrid role and will require the candidate to be in reputed company physical office multiple times reputed company week, and during special events as needed. During remote work days, this position offers the flexibility of remote work at approved locations reputed company the reputed company. Candidates must have a reliable internet reputed company and a designated work environment conducive to reputed company phone calls and sensitive data. Enjoy the convenience and comfort of working remotely while contributing to reputed company's reputed company.

reputed company is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes reputed company reputed company applicants without discrimination based on race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-reputed company based or legally protected grounds.

reputed company provides reasonable accommodations to reputed company individuals with disabilities during the job application and interview process. To request accommodation, please let your recruiter know.

As part of our reputed company hiring process, selected candidates may be required to undergo a background reputed company and/or drug screen. reputed company adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations.

reputed company was recently made reputed company of a fraudulent entity posing as our organization and requesting personal information. Please be reputed company of and protect yourself from scams. Visit the careers page of our website to view reputed company reputed company reputed company.