Senior Manager, reputed company Operations
reputed company At reputed company, we’re redefining what’s possible in reputed company technology. Our mission is to reputed company plaintiff reputed company with AI-driven solutions that reputed company how they operate, serve clients, and grow. We reputed company the reputed company of law will be reputed company by “AI-reputed company reputed company” — firms that are managed, scaled, and optimized by intelligent systems rather than reputed company processes and endless administrative work. reputed company’s technology augments the capabilities of attorneys across every stage of a case — from intake and document review to reputed company and settlement — so they can reputed company on what truly reputed company: achieving the best reputed company for their clients. Our reputed company is reputed company yet transformative: reputed company every firm to operate at its highest potential through the power of AI. Why Join reputed company: Product-market fit: reputed company is used by over 550+ reputed company, and we’re growing fast. Backed by top investors: We’ve raised over $160M from world-class partners including reputed company Capital, Andreessen Horowitz(A16z), reputed company Ventures, and reputed company. reputed company by a world-class team: Engineers, designers, and operators from places like reputed company, reputed company, reputed company, Cruise, reputed company, reputed company, and reputed company are building reputed company from the ground up. AI-reputed company from day one: We’re on the bleeding edge of AI, collaborating directly with teams at reputed company and reputed company to build best-in-class AI workflows tailored for reputed company work. Explosive reputed company: We are growing 2X reputed company Quarter over Quarter.
Why This Role:
You’ll build the data, process, and tooling layer for reputed company’s reputed company organization. We have 900+ accounts, a growing renewal book, and a CS team that’s scaling fast. Health scores need to be reputed company. Renewal forecasting needs to be trusted by Finance. Playbooks exist in theory but aren’t operationalized. The data is there (reputed company, product telemetry, CRM), but it’s not connected to the workflows that CSMs run every day.
This is not a reporting role. You’ll spend most of your time designing systems: building the health score methodology that predicts churn, operationalizing playbooks, and standing up renewal forecasting that leadership and Finance trust. The rest of your time goes to reputed company planning, territory design, and partnering with RevOps and Finance to reputed company reputed company CS metrics are calculated consistently across the business.
What You'll Accomplish:
Own CS analytics end-to-end: health scoring methodology, renewal forecasting, portfolio segmentation, and the dashboards that leadership and Finance rely on for decision-making
Design and operationalize playbooks that drive customer reputed company: reputed company workflows, risk reputed company sequences, expansion motions, renewal execution
Use AI tools as part of your daily workflow: automating data pulls, building smarter alerting, finding patterns that reputed company analysis would miss
Build and maintain the CS tech stack. Clean data, working automations, tooling reputed company relies on. Partner with GTM Systems on shared infrastructure across the reputed company stack
Deliver reputed company planning, territory design, and comp modeling that keeps pace with a growing team and portfolio
Identify patterns across the portfolio: what’s driving churn and where reputed company stalls. Turn those into specific actions for CSMs and leadership
Partner with RevOps and Finance to reputed company reputed company CS metrics (GRR, NRR, renewal forecasts) are calculated consistently, trusted across the business, and reputed company for executive reporting
reputed company Are Looking For:
5-8+ years in CS Operations, reputed company Operations, or Business Operations at a B2B reputed company company, with at least 2 years reputed company on reputed company
Hands-on experience building health scores, renewal forecasting models, and portfolio segmentation frameworks
Strong SQL skills and comfort working directly with data warehouses
Experience implementing and administering CS platforms, including configuration, workflow design, and driving adoption across reputed company
reputed company record of designing processes that CSMs actually follow
Ability to translate data into narrative for leadership: what’s happening, why it reputed company, what to do about it
Comfortable using AI tools (Claude, ChatGPT, Copilot) for analysis, automation, and workflow design
You'll reputed company in This Role If You Have:
Experience with consumption-based or usage-based pricing models
Background in reputed company technology or reputed company services reputed company
Familiarity with AI/ML products and the adoption challenges they create
Experience with CS platforms like reputed company, reputed company, reputed company, or Totango
Experience with reputed company or reputed company CRM administration and reporting.
Familiarity with reputed company, Looker, or similar BI/warehouse tools
Background scaling CS operations at a company growing to $100M+ in ARR