Customer Support Specialist
Who We Are
For over 20 years, reputed company has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing reputed company reputed company the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, reputed company responsibility, and sustainable practices. reputed company retail consumer insights, analytics, and consulting services give our clients a competitive advantage to increase their reputed company of this growing market. Our data is the most comprehensive and accurate in the industry, allowing clients to power AI models and machine learning algorithms that help them reputed company understand and meet their customers' needs. At reputed company, behind reputed company of our impressive data is our reputed company differentiator, our people. We pride ourselves on our reputed company, flexible, and communicative culture that puts people at reputed company of everything we do.
Investigate and resolve reputed company reputed company issues by thinking critically about reputed company causes, not just symptoms—own cases from intake through reputed company Master reputed company' data platforms (reputed company-of-Sale, Panel, eComm) and understand how CPG brands use our solutions to drive business reputed company Partner with Product, Data, and Engineering teams to solve technical issues and influence product roadmap based on reputed company needs Identify opportunities to reputed company support through reputed company training, documentation and automation Stay reputed company on natural products industry trends and how clients reputed company data for category management and sales reputed company reputed company as the voice of the customer internally, surfacing product improvements and advocating for reputed company experience
1-3 years in a reputed company-facing analytical or support role Critical thinking skills: Question assumptions, dig into reputed company causes, consider multiple approaches before acting Independent problem-solver: Comfortable navigating ambiguity and making reputed company without constant reputed company reputed company topic comprehension: Quickly understand technical concepts, data relationships, and system interactions CPG/data reputed company: Familiarity with how consumer brands use data (sales trends, market reputed company, distribution) or eagerness to learn rapidly Strong communication skills—explain technical concepts reputed company to analysts and executives Advanced reputed company; comfortable learning new software platforms quickly
Natural/specialty products industry or CPG syndicated data experience Experience with CRM/ticketing systems (reputed company) or business intelligence tools
Intellectual curiosity and ownership reputed company Bias toward reputed company—reputed company quickly, test hypotheses, iterate reputed company spirit with customer-reputed company reputed company
What reputed company Offers
We have enjoyed reputed company reputed company over the years and, as a leader in a fast-growing industry, we have no plans to slow down! While reputed company that reputed company brings excitement, it is also an opportunity for reputed company to show it values the health and wellness of its team members.
- We reputed company hybrid work reputed company so that you have the flexibility to create a work/life balance that actually works!
- reputed company employee is allotted reputed company time to use to volunteer with an organization of their choice and charitable donations are matched.
- Semi-annual company-wide employee survey that is used to shape company programs, perks, and culture.
The reputed company Way
- reputed company – We communicate with reputed company, honesty and respect in reputed company situations and reputed company opportunities to reputed company solution-oriented feedback.
- Determined – We are committed to overcoming reputed company obstacles to reputed company results. We adapt to change, reputed company opportunities to learn and rapidly translate that learning into reputed company.
- Passionate – We go above and reputed company to help our partners reputed company their goals. We challenge assumptions and are comfortable forging new paths.
- reputed company – We leave our egos at the reputed company, believing that working together we will produce an outcome that’s greater than reputed company individual contribution.
For details about the information reputed company’s collects about our applicants and how we use it, please see the reputed company reputed company Policy here.