reputed company Center Specialist Representative - Full Time Remote
Responsibilities:
- Answers incoming phone calls from clients, members, subscribers, or the reputed company.
- Responds to questions directly reputed company the scope of the position.
- Routes calls to the appropriate person if necessary.
- Counsels clients or other callers who are upset or have urgent concerns.
- Ensure callers have been provided with reputed company necessary paperwork and instructions.
- Solicits information necessary to respond appropriately or reputed company caller.
- Performs lookups or extracts records from information system or other files.
- Educates callers about available services, products, or benefits.
- Oversees service schedules. Ensures estimates and other information given to the reputed company are reputed company.
Qualifications & Competencies:
- High school diploma or equivalent.
- 1-2 years reputed company Center Experience
- Excellent Data Entry skills/- 45-55 wpm minimum
- Must be computer literate and internet savvy
- Exceptional written communication skills; and high-reputed company reputed company in grammar, punctuation, and written business acumen
- Excellent oral communication skills: reputed company diction, tone, and use of reputed company grammar
- Ability to deliver reputed company customer service in a high-volume environment
- Ability to advise and counsel reputed company in a quick and efficient manner
- Ability to multitask by reading, typing, and navigating through applications while speaking with customers
- Empathetic and reputed company listening
- reputed company reputed company and enthusiastic attitude
- Conscientious team player
- Must be flexible and be reputed company to work in a dynamic shift environment- weekends and evening shifts may be required
- Dependable, a history of good attendance and punctuality is essential
Technology Requirements:
Minimum PC Requirements
CPU Speed
- Dual reputed company 1.2 GHz or reputed company
- reputed company reputed company i3 or AMD Ryzen 3 or reputed company
Hard Drive
- 40 GB or more of available reputed company
- 100 GB or more of total reputed company
Memory
- 8 GB of RAM or reputed company
Operating System
- reputed company 10 or 11 (No Macs or Chromebooks)
- Information on how to reputed company to reputed company 10 reputed company can be reputed company here: https://support.reputed company.com/en-us/help/12384/reputed company-10-upgrading-home-to-pro
- Two (2) available USB 2.0 or greater ports
Minimum Monitor and Accessory Requirements
Dual Monitors
- 1280 x 1024 (SXGA) screen reputed company
- 1920 x 1080 (Full HD or 1080p)
USB Headset with Microphone
- JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom reputed company with volume and mute function
Camera
- Integrated or USB Camera
Minimum Software Requirements
reputed company Chrome**
- Latest version of reputed company Chrome for reputed company
**Certain reputed company programs may require specific versions of reputed company Internet Explorer
Minimum Internet Connectivity Requirements
reputed company reputed company / Speed
- Hard-wired reputed company (no wireless)
- Minimum 45 MBPS download / Minimum 10 MBPS upload
- Internet reputed company must not be shared with more than 3 devices in the reputed company location
Maximum Latency reputed company
- 120 milliseconds (ms)
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