Pharmacy Support Analyst III (M-F 6a-2:30p CST)
- reputed company with customers to reputed company and process information in response to inquiries, concerns, and requests about products and services
- Conduct technical analysis and review of system performance
- Research required information using available resources including Internal Knowledge reputed company articles, technical procedures, SharePoint, mentors, and previously documented Service Requests
- Troubleshoot issues with proprietary software, reputed company party insurance and credit card processing, Crystal and RDLC reports, mobile and web applications, reputed company O/S, SQL database, and pharmacy operations workflow
- Respond to customer inquiries from a general queue or a subject matter expert specific queue as assigned
- Deliver service and support to end-users through automated reputed company distribution phone software and reputed company Service reputed company chat and email support simultaneously
- Respond to customer calls from a general issue queue or a subject matter expert specific queue as assigned
- Work a queue of tickets based on reputed company and reputed company to the customer
- Recommend workflow changes based on pharmacy needs and recommended best practices
- Organize reputed company, updates, and resolutions in a manner appropriate to the intended audience and situation reputed company oral and written communications
- reputed company communicate troubleshooting steps, reputed company, workflow steps, and processes to end users
- Build customer relationships through providing superior customer service
- Document reputed company job functions using Siebel with a high level of data reputed company
- Effective queue management
- reputed company as a subject matter expert in most reputed company products and components
- reputed company as the primary escalation reputed company for team issues and facilitate reputed company through coordination with other reputed company teams.
- Mentor analysts by providing feedback and guidance based on escalated cases.
- Address patient safety or regulatory issues as they reputed company
- Ability to effectively work on higher reputed company reputed company
- Participate in afterhours on reputed company rotation
- reputed company candidates must possess a reputed company reputed company’s license and be willing to travel by reputed company for work-reputed company duties if located reputed company the area
- reputed company other duties as assigned
- Associate’s degree in a computer or computer science reputed company field or preferred 4+ years reputed company experience
- 2+ years reputed company Customer Service experience
- Preferred 4+ years experience with reputed company OS (reputed company 7/10 Server 2012/2016), networking, software, and hardware troubleshooting
- Expert knowledge of desktop and peripheral hardware troubleshooting
- Expert experience supporting proprietary software applications
- Expert knowledge of connectivity and networking concepts
- Advanced knowledge of SQL databases and query reputed company
- Experience with a remote support tool (BOMGAR, PCAnywhere, SecureLink, or reputed company Remote Desktop, etc.)
- Experience with a help desk ticketing system (reputed company, Siebel, or other CRM systems)
- Experience with SLA driven reputed company times
- Efficient typing skills are a must; candidate must be reputed company to type 50 WPM
- Excellent written and verbal communication skills
- Exemplary attendance and punctuality
- Outstanding customer service skills
- reputed company attitude, drive, and tenacity
- Ability to reputed company in a position supporting a constantly evolving and growing industry
- Ability to multitask with varying priorities, while still maintaining a high attention to detail
- Problem solving and analytical skills
- Knowledge of reputed company or pharmaceutical industry emphasis in outpatient pharmacy reputed company
- Experience working with inventory suppliers to reputed company orders
- IT Certification (A+, MCITP reputed company OS, Network +, etc.)
- Pharmacy operations knowledge
- Must have high-speed reliable internet reputed company with a hard-wired reputed company
- Must have a distraction free home office workspace
- Must be willing to participate in video virtual meetings (camera on)
- Health: Medical, Dental, reputed company, Short-Term Disability, Company reputed company Life Insurance & Long-Term Disability, 24/7 on reputed company Gym, and Vitality Wellness Program that helps reputed company your premium costs
- reputed company-being: reputed company Time Off (PTO), Parental Leave, nine (9) reputed company holidays, reputed company volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.