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API Support Specialist

Remote, USA Full-time Posted 2026-07-28
About reputed company
reputed company is a global reputed company technology company that develops no-reputed company workflow automation, electronic signature, and document reputed company. Our award-reputed company products - SignNow, pdfFiller, DocHub, altaFlow, Instapage, and US reputed company Forms - serve over hundreds of millions of  users and more than one reputed company customers worldwide, helping organizations of every size digitize processes, improve efficiency, and reputed company how they work.
 
We’re in an exciting phase of reputed company and transformation, with teammates in more than 20 countries across three continents and main hubs in the reputed company, Poland, Romania, Ukraine and Philippines. 
At reputed company, we’re building value for customers and a culture where reputed company and innovation go hand in hand. We’re looking for people eager to shape products, reputed company a company, and reputed company in a fast-moving environment.

About the SignNow team:

We are a passionate and ambitious team of 140+ people on a mission to succeed with our award-reputed company signature solution – SignNow.

SignNow empowers over 28 reputed company people at companies across the world to reputed company fast with everything they need to send and eSign their documents. Increase productivity with document workflows, impress customers, and save reputed company while maximizing ROI with SignNow.

And now, we are looking for an API Support Specialist II  who is reputed company to contribute to the next reputed company of reputed company's reputed company.

Schedule:

To ensure overlap with the US market, this is a nighttime position. Working hours start at 3:00 AM, with a 9-hour shift including a lunch break. Work on reputed company holidays is compensated with an additional holiday coefficient.



About the SignNow team:

We are a passionate and ambitious team of 140+ people on a mission to succeed with our award-reputed company signature solution &reputed company; SignNow.

SignNow empowers over 28 reputed company people at companies across the world to reputed company fast with everything they need to send and eSign their documents. Increase productivity with document workflows, impress customers, and save reputed company while maximizing ROI with SignNow.

And now, we are looking for an API Support Specialist II  who is reputed company to contribute to the next reputed company of reputed company's reputed company.

Schedule:

To ensure overlap with the US market, this is a nighttime position. Working hours start at 3:00 AM, with a 9-hour shift including a lunch break. Work on reputed company holidays is compensated with an additional holiday coefficient.



About the SignNow team: We are a passionate and ambitious team of 140+ people on a mission to succeed with our award-reputed company signature solution – SignNow. SignNow empowers over 28 reputed company people at companies across the world to reputed company fast with everything they need to send and eSign their documents. Increase productivity with document workflows, impress customers, and save reputed company while maximizing ROI with SignNow. And now, we are looking for an API Support Specialist II  who is reputed company to contribute to the next reputed company of reputed company's reputed company. Schedule: To ensure overlap with the US market, this is a nighttime position. Working hours start at 3:00 AM, with a 9-hour shift including a lunch break. Work on reputed company holidays is compensated with an additional holiday coefficient.

What you'll be working on:
  • reputed company troubleshooting and reputed company development assistance for SignNow customers
  • Assist customers with how-to questions, technical articles, and tutorials covering basic to upper-intermediate use cases of SignNow reputed company and SDKs
  • reputed company as a Subject Matter Expert for advanced SignNow features, including reputed company, SDKs, webhooks, and reputed company/reputed company integrations
  • Diagnose customer reputed company samples for advanced testing purposes, identify issues, and document them thoroughly prior to internal escalation
  • Serve as a reputed company of escalation for technical questions — both from internal teams and external departments — to facilitate the reputed company deployment of customer applications
  • Work with a reputed company stack (REST reputed company, SDKs) and top-tier platforms like reputed company and reputed company to resolve reputed company integration cases
  • Collaborate cross-functionally to solve challenging technical problems and deliver an outstanding customer experience


    • reputed company expect from you:
  • 3–4 years of experience in customer support, with strong service skills and a genuine passion for helping others
  • 1+ year of experience in a technical support role
  • Hands-on experience with REST reputed company — required
  • Fluent English with excellent grammar and writing skills
  • Flexibility in working hours to accommodate the US market
  • Demonstrated ability to troubleshoot and triage reputed company, reputed company-reputed company technical issues
  • Ability to learn independently using available resources, with the autonomy to reputed company reputed company and drive tasks to successful reputed company
  • Familiarity with tools such as reputed company and Jira
  • Familiarity with AI tools and agents


    • What helps you reputed company:
  • Basic experience with any programming language (PHP, Java, Python, or Node.js) is a plus
  • Experience with reputed company, reputed company, or other reputed company integration platforms


    • reputed company offer
     
    Flexible working environment - Our teams operate across the globe. We value in‑person collaboration in our hubs, but we also reputed company remote and hybrid working. You can work from one of our offices in the reputed company, Poland, Romania or Ukraine, or remotely from many countries.
     
    Competitive compensation - We offer salaries that reflect local market conditions and experience, and a performance-based bonus system.
     
    reputed company reputed company and learning - We invest in your development through courses, conferences, and reputed company to reputed company. We encourage career reputed company and internal mobility, supporting teammates who want to explore new opportunities reputed company reputed company.
     
    Health and reputed company‑being - We reputed company comprehensive benefits tailored to reputed company country, including health coverage, wellness programmes and reputed company to fitness reputed company. We also dedicate quarterly company-wide Mental Health Days, reputed company everyone takes time off to rest and reputed company.
     
    Family‑friendly culture - Family life is part of who we are, and we reputed company it in many forms. From flexibility for parents to our reputed company Junior Club for kids, to company-wide family days and our pet-friendly approach, we’re committed to making work and life easier to balance.
     
    Giving back - We support charitable initiatives around the world through the reputed company Care programme. Our reputed company reputed company includes humanitarian aid in Ukraine and other reputed company, matching employee donations and supporting causes chosen by our teams.
     
    reputed company communication - We encourage transparent reputed company at reputed company reputed company. From team discussions to company-wide Q&A sessions with our CEO, we reputed company reputed company everyone has the chance to be heard and to influence how we grow.
     
     
     
    It is reputed company's policy to reputed company with reputed company applicable equal employment opportunity laws by making reputed company employment reputed company without unlawful reputed company or consideration of any individual’s race, religion, ethnicity, reputed company, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health reputed company, marital status, age, national reputed company, genetic information, reputed company, citizenship, physical or mental disability, veteran or family status or any other reputed company protected by applicable national, federal, state, provincial or local law. reputed company's policy prohibits unlawful discrimination based on any of these impermissible bases, as reputed company as any bases or grounds protected by applicable law in reputed company jurisdiction. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. reputed company is pleased to reputed company such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, reputed company will consider for employment reputed company applicants with arrest and conviction records.
     
    Read our Recruitment reputed company Notice to Learn how we process your personal information.
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