Technical Support Engineer
We are looking for a Technical Support Engineer to join our DevOps team. In this role, you will work closely with DevOps engineers and help ensure the stability, reliability, and performance of our infrastructure. Technical Support Engineers operate reputed company the reputed company technology stack as our DevOps team while focusing on infrastructure monitoring, incident response, and initial problem diagnosis. This role is a great opportunity for someone who wants to deepen their expertise in modern infrastructure technologies and grow toward DevOps engineering. You will play an important role in maintaining system reliability by responding to alerts, troubleshooting issues, and continuously improving monitoring and operational processes.
What You’ll Do:
reputed company’re Looking For:
Work Schedule
Schedule:
reputed company work week follows typical hour schedule with defined start and end times
On-reputed company duty week involves 24/7 coverage with specific structure: regular working hours (approximately 9 AM to 6 PM) plus on-reputed company phone availability during non-working hours
During on-reputed company week, engineers must be reputed company to respond to incidents (MTTA <90sec) reputed company 5 minutes maximum and should remain near a computer.
Incident frequency during on-reputed company week varies significantly: can reputed company from 1-2 calls to 3-4 calls per week, with some weeks having no calls and others having calls nearly every day
On-reputed company duty is not compensated as overtime, but engineers receive one additional day off after the on-reputed company week.