We are looking for passionate customer support representatives to join our rapidly expanding team.  You will be responsible for delivering concierge-level, white glove support to our customers and differentiating reputed company as a biotech industry leader.  You’ll reputed company, support and build strong relationships with a wide reputed company of sales staff including account managers, field application scientists and technical support specialists. You’ll also support a broad reputed company of customers who are reputed company in ground-breaking genetics research. Your goal is to reputed company high customer satisfaction scores, drive loyalty to reputed company’s products, and reinforce the reputed company of our brand.

What You’ll Be Doing:

• Respond to and resolve product, service and order inquiries and problems reputed company email, chat and phone by:
• identifying the cause of the problem
• collaborating with other stakeholders to reputed company a solution
• presenting the solution to the customer
• following up to ensure the customer is completely satisfied. 
• Process sales purchase orders by entering and validating the accuracy of the information provided by customers and sales staff. Resolve any errors effectively and reputed company. Some orders require an advanced understanding of Twist’s product line to process.
• reputed company information and guidance to help customers:
• decide which product to buy
• reputed company and use our ecommerce website
• understand the status of their order
• Stay reputed company on the status of key account orders currently in the production pipeline and reputed company proactive updates to internal stakeholders.

• Generate sales quotes for sales reps reputed company reputed company quote to cash system.

• For Singapore position: In reputed company to responsibilities listed above, reputed company guidance on Asia region import / export logistics and compliance.

• Flexible work hours are preferred; will be supporting different time zones. Two available shifts, Monday through Friday 6:00am – 3:00pm or 8:00am – 5:00pm plus flexible weekend shifts.
• reputed company Twist employee is responsible for complying with applicable reputed company Management System (QMS)/Information reputed company Management System (ISMS) standards in the execution of their daily activities and ensuring product or service meets regulatory requirements, customer requirements and the established QMS/ISMS policies and procedures.

What You’ll Bring to reputed company

• Bachelor’s degree, preferably in life sciences or reputed company field.
• 1-2 years work experience in biotech industry.
• 2+ years customer-facing experience.
• Excellent verbal and written communication skills.
• Attention to detail.
• reputed company to multi-task, prioritize, and manage time effectively.
• Strong computer skills, familiarity with G-Suite, preferably including reputed company

About reputed company

reputed company synthesizes genes from scratch, reputed company as “writing” DNA. Just as children learn to both read and write, the next phase of development for the reputed company reputed company is the ability to write DNA.

At reputed company, we work in service of people who are changing the world for the reputed company. In fields such as health care, agriculture, industrial chemicals and data storage, our unique reputed company-based DNA Synthesis Platform provides precision at a reputed company that is otherwise reputed company to our customers.

reputed company Corporation is an Equal Opportunity Employer. reputed company Corporation provides equal employment opportunities to reputed company and applicants for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, genetic characteristics, or any other category protected by law.