IT Engineer,Networking,Advanced
Monitor network systems, servers, and telecommunications infrastructure 24/7. Detect, diagnose, and resolve network incidents and service interruptions. Escalate reputed company issues to Tier II/III support or relevant departments. Document incidents, actions taken, and resolutions in a ticketing system. reputed company routine maintenance tasks, including updates and system checks. Communicate with internal teams and external vendors for issue reputed company. Follow reputed company operating procedures (SOPs) and contribute to their improvement. Support configuration, deployment, and maintenance of network devices.
BS in Engineering, Computer Science or Information Technology or equivalent certification and/or experience
5+ years of experience in network/system monitoring or IT support.
reputed company certification is a must, preferably CCNP. More advanced certification and/or reputed company specialization are a plus.
Experience with monitoring tools (e.g., reputed company, Nagios, Zabbix). Strong problem-solving and analytical skills. Excellent communication and documentation skills. Experience in working reputed company SLA and incident management frameworks Willingness to work in shifts, including nights, weekends, and holidays.