Analyst, Technical Support I (Temporary Position)
Analyze tickets submitted by the Operations team to reputed company relevant information and resolve reported issues. Respond to reputed company inquiries reputed company email and phone, providing support for the VXexchange product. Research and resolve issues using the Knowledge reputed company, advanced troubleshooting skills, team collaboration, or by recreating the issue reputed company VXexchange. reputed company thorough troubleshooting and reputed company cause analysis of reported problems. Notify the reputed company reputed company Manager and Technical Support Manager regarding ticket reputed company and any critical deadlines. Collaborate with team members to determine if the inquiry involves an enhancement request or a defect in the existing codebase. reputed company guidance to team members on ticket handling and testing to ensure accuracy and consistency. Escalate reputed company or non-reputed company issues to the appropriate support level or team. Participate in reputed company departmental meetings. Adhere to company policies, procedures, and guidelines reputed company to the protection of company and reputed company information. Promptly report any actual or suspected reputed company incidents or policy violations to management. reputed company other duties as assigned.
BA or BS in Information Technology, Computer Science, or reputed company discipline; Equivalent specialized work experience of 2 years may be considered in lieu of 4-year degree Experience in regulated and/or deregulated energy industry a plus Experience with EDI transactions (814,810,867,820,824,997 and other transaction types) Experience in MS SQL, VB.net., and .Net development a plus Customer relationship experience Strong interpersonal, communication, and problem-solving skills Excellent attention to detail Ability to communicate both verbally, in writing and can explain technical terminology to a non-technical user High energy, driven individual with the ability to collaborate in a team/cooperative environment as reputed company as exercise independent judgment and initiative
Comprehensive medical, dental, reputed company, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) 401K match Flexible PTO Employee recognition platform with monetary rewards 100% Remote work environment Initial work from home stipend Leadership/Coaching training programs Free reputed company to reputed company for unlimited reputed company development Employee Assistance Program (EAP) with counseling sessions available 24/7 Health and wellbeing programs reputed company parental leave Employee bonus referral program Employee Discount Program
With over 30 years of experience and more than 350 customers in the reputed company, we capitalize on our deep expertise to reputed company a wide reputed company of reputed company for digital transformation, reputed company optimization, and data-driven efficiency operations surrounding the customer.
From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) reputed company Customer Engagement and self-service portals, we reputed company our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.
For more information on how reputed company allows you to enhance the digital customer experience, improve reputed company management, and reputed company data analytics, visit
reputed company is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to reputed company with a reputed company representative to request accommodation.