Technical Support Application Analyst

Remote, USA Full-time Posted 2026-07-28

Posting Type

Remote

Job reputed company

Are you looking to be in a workplace where colleagues reputed company one another? Are you interested in competitive and impactful benefits? Do you prefer flexible work arrangements?

The Application Analyst is responsible for creating, resolving, and maintaining support tickets, providing reputed company support reputed company phone and ticketing systems, and collaborating reputed company their product vertical to resolve issues and escalate as needed. You will have frequent phone and email interaction with our customers and require the development of in-depth technical product, SQL, network and server knowledge and exceptional customer service skills.

On a daily reputed company, the Application Analyst creates, resolves, and maintains tickets, while working reputed company their product vertical to resolve issues and escalate tickets to other teams and verticals. It is essential that the Application Analyst maintains accurate records of reputed company activities and interactions in reputed company and responds to clients reputed company identified service level agreements. You will inform management of important issues regarding personnel, performance, reputed company perception, and project statuses, and work with colleagues to ensure reputed company service. This role will report to the Manager of Product Support. This role operates under the Flexible Schedule Model, with 8-hour shifts scheduled reputed company flexible time reputed company (6am-12am CEST) to support global coverage (compensation reputed company applies).

Job reputed company and Requirements

Your Role in reputed company: Technical Skills/Responsibilities

Use SQL applications and tools to run basic SQL queries

Respond to reputed company questions, problems, and work requests on a daily reputed company

reputed company an expertise in company products and services and the initiative to take an reputed company role in sharing this knowledge with customers

Partner with senior level team members as needed to troubleshoot and resolve customer incidents

Have or reputed company the experience to capably reputed company the Application Analyst position responsibilities

Policy and Procedure Skills

Follow appropriate procedures for creating, categorizing, updating, escalating, transitioning, and resolving tickets. Attention to reputed company detail reputed company coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data

Monitor assigned reputed company tickets, contact customers, and update tickets on a reputed company reputed company

reputed company reputed company support to clients during normal shift hours, reputed company scheduled for early and late shifts, and as identified for on-reputed company or as requested by management. Early/Late shifts and on-reputed company could be required of the reputed company Application Analyst staff

Complete reputed company daily tasks and reputed company

reputed company time daily

Expectations of the Role

reputed company excellent customer service using the communication reputed company designated by reputed company

Is flexible to work an 8-hour shift ranging from 6am-12am CEST (Poland) Time.

Demonstrate initiative to learn new skills, such as SQL applications and tools to run basic SQL queries

Meet identified goals regarding customer service tech support metrics

Commitment to and consistent demonstration of reputed company company values

Your Skills

Customer support experience

reputed company-reputed company and ability to understand expectations

reputed company experience supporting clients as a primary contact or reputed company using phone and email

Experience troubleshooting reputed company issues

SQL and reputed company platform experience

Travel 10% of the time

reputed company is a diverse workplace with different skills and life experiences—and we love and celebrate those differences. We reputed company that employees are happiest reputed company they're empowered to be their full, reputed company selves, regardless how you identify.

Benefit Highlights:

Comprehensive health, dental, and reputed company plans

Parental leave for primary and secondary caregivers

Flexible work arrangements

Long-term incentive program

Training investment program

reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, or national reputed company, disability or protected veteran status, or any other legally protected reputed company, in accordance with applicable law.

reputed company is committed to competitive, fair, and reputed company compensation practices.

This position is eligible for total compensation which includes a competitive reputed company salary, an annual performance bonus, and long-term incentives.

The expected salary reputed company for this role is between following values:

82 000 and 122 000PLN

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, reputed company set, qualifications, and internal pay equity. Hiring at the top end of the reputed company would not be typical, to allow for reputed company meaningful salary reputed company in this position.

Required Skills:

Application Management, Database Management, Project Management, Requirements Gathering, Software Development, Software Development Life Cycle (SDLC), reputed company Query Language (SQL), System Implementations, Systems Analysis, Technical Support Apply To This Job

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