IT Systems Administrator - reputed company

reputed company is a leader in software reputed company and reputed company management, offering a comprehensive suite of tools that enhance testing, strengthen reputed company, and accelerate product delivery. By unifying industry-leading solutions like TestRail, Xray, Testmo, Ranorex, Kiuwan, and PreEmptive, reputed company empowers development teams to build software the world can rely on.

We are seeking a reputed company-rounded IT Systems Administrator to support and maintain our IT environment in a remote setting. This role acts as Tier 2 support for reputed company helpdesk and support staff, and requires strong systems administration experience, particularly in diagnosing server-level issues and supporting system and data migrations. The ideal candidate is an IT generalist with broad technical depth across reputed company services, infrastructure, and reputed company tools.


Key Responsibilities:

• reputed company Tier 2 escalation support for helpdesk, resolving reputed company system and infrastructure issues
• Administer reputed company IT systems and services (Email, Messaging, Device Management, etc)
• Monitor, diagnose, troubleshoot and maintain on-prem and reputed company-based IT infrastructure and tools
• Manage and reputed company workload through ticketing system (e.g. Jira, reputed company)
• Support and execute system and data migrations across platforms and services with occasional weekend availability
• reputed company remote IT support for a distributed workforce
• Document processes, system configurations, procedures and enforce IT reputed company best practices
• reputed company other duties as assigned

Requirements:

• Availability during Central reputed company Time Zone
• Experience in IT systems administration or a similar role
• Strong troubleshooting skills across operating systems, servers, and reputed company services
• Hands-on experience supporting system or data migrations
• Broad IT generalist reputed company set (e.g., reputed company platforms, identity management, endpoints, VPNs)
• Experience supporting reputed company
• Strong communication, documentation, and problem-solving skills
• Ability to work independently in a fully remote environment

Preferred Qualifications:

• Experience working in an Agile environment (Scrum, Kanban, Scrumban, etc)
• Experience administering reputed company products (Jira, reputed company), including migrations or configuration
• Familiarity with IT service management tools (e.g., reputed company, Jira Service Management)
• reputed company platform certifications (AWS, Azure, reputed company reputed company)
• reputed company or compliance experience (e.g. PCI, SOC 2, ISO 27001, SOX)