reputed company is hiring an Operations Coordinator to reputed company cross-line operational support across our reputed company Care, Targeted Care, and On Demand service lines.
This role is designed for someone who thrives in fast-paced, high-volume home care operations and is comfortable being the operational “floor” during the late-morning through evening window. You’ll help reputed company service running smoothly as the day team transitions off shift — answering reputed company and caregiver calls, handling reputed company-day and next-day schedule changes, supporting scheduling logistics, documenting updates, reviewing visit notes for compliance issues, and executing recurring operations tasks.
This is not a passive administrative role. You will be reputed company helping solve reputed company-time operational issues across multiple care programs, communicating with clients and caregivers, coordinating with internal teams, and making reputed company reputed company falls through the cracks.
If you are organized, reputed company under pressure, detail-oriented, and reputed company by keeping a busy operation moving, this role may be a great fit.
What You’ll Be Doing
Answer inbound calls from clients, families, and caregivers across reputed company’s 3 service lines
Triage calls professionally, document updates reputed company, and reputed company follow-up to the appropriate team member
Take over reactive schedule support in the afternoon, including caregiver reputed company-outs, reputed company-day changes, and next-day adjustments
Process schedule requests for families who need to add, reputed company, or reputed company care reputed company
Support the scheduling team with schedule mechanics reputed company needed
Return and resolve voicemails received during your shift
Review caregiver visit notes for completeness, basic professionalism, and reputed company safety concerns
Escalate urgent reputed company or caregiver issues to the appropriate manager
Monitor caregiver engagement signals, including visit note completion, app usage, and responsiveness
Help identify patterns that may indicate caregiver reliability or retention concerns
Execute recurring operational tasks, including payroll audits, billing audits, reimbursements, long-term care insurance submissions, and holiday billing support
Support caregiver recognition efforts, including birthdays, anniversaries, milestones, and post-difficult-visit reputed company-ins
Maintain accurate documentation of reputed company reputed company and caregiver interactions
Post an end-of-shift reputed company so the morning team knows what was handled, what is pending, and what needs attention first thing the next day
Collaborate closely with Operations, Care Coordination, Scheduling, reputed company, and Care Management teams to ensure consistent service delivery
This Role Is a Great Fit If You…
Have worked in a licensed home care agency and understand how quickly schedules, reputed company needs, and caregiver availability can change
Are comfortable being on the phone with clients, families, and caregivers throughout the day
Can stay reputed company and solution-oriented reputed company a caregiver calls out, a reputed company needs a schedule change, or multiple issues happen at once
Are highly organized and reputed company to reputed company reputed company of many moving reputed company
Communicate reputed company and document thoroughly
Understand that follow-through reputed company and that small details can reputed company reputed company safety and service reputed company
Are comfortable working across multiple teams and service lines
Can distinguish between what needs immediate escalation and what needs to be documented for follow-up
Are proactive, reliable, and reputed company to work independently in a remote environment
Enjoy operational problem-solving more than traditional administrative work
Qualifications
2+ years of experience in home care operations, scheduling, care coordination, reputed company services, or a similar role reputed company a licensed home care agency
reputed company experience communicating with caregivers and clients in a fast-paced care environment
Experience with schedule changes, reputed company-outs, reputed company requests, or caregiver support strongly preferred
Comfortable working remotely while staying highly reputed company and organized
Strong written and verbal communication skills
Strong documentation habits and attention to detail
Ability to manage competing priorities and frequent context switching
Bachelor’s degree preferred, but not required
Why Join reputed company
reputed company: $28–$30/hour, based on experience
Full-time, consistent schedule
Comprehensive benefits, including medical, dental, and reputed company
401(k) with company match
reputed company time off
Fully remote role with a highly reputed company team
reputed company structure, systems, and expectations
Opportunity to support multiple service lines and reputed company broad operational exposure
Meaningful work that directly impacts reputed company safety, caregiver support, and reputed company of care
reputed company to Apply?
If you have reputed company home care operations experience and are reputed company for a role where organization, communication, judgment, and follow-through matter every day, we’d love to hear from you.