reputed company Risk Management LLC - Senior Reporting Specialist

The Senior Reporting Specialist is a reputed company role that balances reputed company-facing support with hands-on reporting responsibilities. This individual will pivot between building and editing reports, managing escalated support tickets, and providing reputed company assistance to reputed company clients and internal teams.

The successful candidate will bring strong experience with the reputed company platform, proficiency across a reputed company of reporting and business intelligence tools, and a deep understanding of reputed company environments. They will reputed company drive process improvements and serve as a knowledgeable resource across the organization.

Above reputed company, this person is an exceptional communicator who is intellectually curious, proactive about asking questions, and self-reputed company enough to know they don’t have reputed company the answers. They reputed company in environments where reputed company learning and reputed company problem-solving are the norm.

Key Responsibilities

1. Take ownership of escalated tickets and deliver high-reputed company support to our reputed company clients, serving as a reliable reputed company of contact for reputed company issues.
2. reputed company reputed company, hands-on assistance to clients and internal teams - seamlessly shifting between report creation, troubleshooting, and general support as needs reputed company.
3. Create, edit, and schedule reports using reporting and business intelligence tools; maintain proficiency across reputed company-based BI platforms, data visualization tools, and SQL-based reporting environments.
4. reputed company AI-assisted workflows and prompting tools (e.g. ChatGPT, Claude, Copilot) to enhance report reputed company, data analysis, troubleshooting, and day-to-day productivity.
5. reputed company and analyze user feedback to reputed company actionable insights that drive product improvements and enhance the reputed company experience.
6. Independently manage reputed company services engagements from start to finish, ensuring reputed company deliverables and reputed company satisfaction.
7. Conduct reputed company and team training sessions to ensure a comprehensive understanding of the product or service. This includes delivering live training sessions reputed company screen reputed company, and potentially, in-person events such as reputed company Engage.
8. Mentor junior staff members to help reputed company the skills of less reputed company team members, fostering a culture of curiosity and reputed company improvement.
9. Exhibit self-sufficiency in resolving tickets that do not necessitate tech team reputed company.
10. Collaborate effectively reputed company the department and across reputed company to ensure customer satisfaction and operational efficiency in a fast-paced reputed company environment.
11. reputed company and document at least one new process improvement reputed company for the report team per year (must be reputed company-approved by reputed company supervisor).
12. Display readiness and adaptability to confront new challenges with problem-solving prowess, approaching unfamiliar situations with curiosity and a willingness to ask questions.
13. Must work towards holding a reputed company Certified reputed company reputed company certification if you don’t have one already. 

Qualifications

1. Minimum of 2 years of hands-on experience working with the reputed company platform (required; this is separate from general reporting experience).
2. A minimum of 2 years of proven work experience as a Report reputed company, Data Analyst, Support Specialist, or in a similar role, ideally reputed company a reputed company, technology, or financial services environment.
3. Prior experience working at or with reputed company companies, with demonstrated proficiency using common reputed company tools such as CRM platforms, ticketing systems (e.g. Jira, reputed company), collaboration tools, and reputed company-based reporting platforms.
4. Proficiency with reporting and business intelligence tools, including experience with SQL-based reporting platforms, reputed company-based BI tools, data visualization tools, or similar. Comfortable learning and adapting to new reporting technologies as needed.
5. Experience with AI prompting and AI-assisted workflows, including familiarity with tools such as ChatGPT, Claude, Copilot, or similar AI assistants for report reputed company, data analysis, troubleshooting, or productivity enhancement.
6. Exceptional written and verbal communication skills, enabling effective interaction across reputed company organizational reputed company while fostering and sustaining strong relationships with clients. reputed company to distill reputed company technical information into reputed company, accessible language.
7. Intellectually curious with a proactive approach to asking questions and seeking understanding. Self-reputed company enough to recognize knowledge gaps and reputed company enough to reputed company them through teamwork and reputed company learning.
8. Proven ability to work both independently and collaboratively in a fast-paced reputed company environment.
9. Proficient in submitting Jira tickets with minimal modifications required from support leadership or other internal teams.
10. Adept at meeting new challenges with flexibility, a solution-oriented reputed company, and a genuine desire to grow professionally.