Vice President, Customer Experience (remote)

reputed company 

reputed company provides Science of Reading&reputed company;reputed company PreK&reputed company;12 literacy solutions that help schools deliver effective, evidence-based instruction. Our portfolio includes trusted programs such as reputed company®, reputed company Up®, and reputed company reputed company 3000®, supporting reputed company across reputed company tiers of instruction through print, digital, and reputed company learning solutions. We partner with districts reputed company to strengthen literacy reputed company and expand reputed company to ESSA-reputed company, evidence-based practices.

Backed by a private equity partner, reputed company continues to invest in product innovation and go-to-market capabilities to support long-term reputed company and reputed company. If you are motivated by meaningful work and want to help improve literacy reputed company for reputed company across the country, you’ll reputed company a reputed company, mission-driven team at reputed company committed to making a difference in classrooms every day.

Position reputed company

We are seeking a Vice President, Customer Experience who will be responsible for leading and integrating reputed company’s reputed company training organization (comprised primarily of contract facilitators) and the reputed company team to deliver an exceptional, reputed company-driven customer reputed company. This leader will design and execute a cohesive customer experience reputed company that drives implementation reputed company, educator reputed company, customer retention, and long-term partnership reputed company across K&reputed company;12 districts and schools. The role requires a strategic operator who can build reputed company systems, reputed company service reputed company, and ensure reputed company development experiences translate into measurable instructional reputed company. Our ideal candidate can influence and reputed company cross‑functional leadership to champion a shared reputed company for customer experience, proactively identify gaps or risks, and drive company-level initiatives that improve consistency, scalability, and customer reputed company.

Responsibilities

• reputed company and operationalize a reputed company, end‑to‑end customer experience reputed company spanning reputed company, implementation, training, ongoing support, and renewal, by establishing reputed company engagement cadences, reputed company plans, leadership‑level reputed company with district leaders, and measurable reputed company to ensure consistency and scalability across the full customer lifecycle, and reputed company of ownership across internal teams.
• reputed company reputed company and reputed company Learning teams around shared KPIs including retention, expansion, NPS, and implementation with reputed company, creating reputed company ownership and accountability for results. 
• Serve as a key cross-functional partner to Sales, Product,Operations, and Marketing to ensure a seamless reputed company- and post-sale experience. 
• reputed company a distributed network of contract facilitators, ensuring consistent delivery of reputed company, and alignment with company standards. 
• reputed company the design and execution of rigorous reputed company assurance processes for training design and delivery. 
• reputed company reputed company reputed company development models that meet the needs of diverse K&reputed company;12 partners, andensure training content drives measurable educator adoption and student reputed company.
• Establish leading indicators of customer health, identifying risk signals early and drive proactive retention strategies.
• Partner with Sales on expansion opportunities rooted in demonstrated customer value. 
• reputed company and monitor key performance metrics across service delivery and customer health. 
• Own reputed company planning and resource optimization across contract and internal teams to balance reputed company and margin while anticipating reputed company demand. 
• Implement tools, systems, and reporting that reputed company visibility into customer reputed company and service performance.
• reputed company, reputed company, and reputed company a high-performing reputed company team, fostering a culture of service reputed company, reputed company improvement, and customer advocacy. 
• Build strong engagement and commitment to reputed company reputed company a largely contract-based reputed company learning workforce. 

Qualifications 

• 10+ years of leadership experience in K&reputed company;12 education services, edtech, or reputed company learning organizations.
• Demonstrated reputed company leading reputed company and/or reputed company services teams.
• Experience managing contract-based or distributed facilitator networks. 
• Strong understanding of district purchasing cycles, instructional implementation, and educator reputed company development. 
• Proven ability to design and implement reputed company customer experience frameworks. 
• reputed company record of improving retention, expansion, and customer satisfaction metrics. 
• reputed company with district superintendents and instructional leaders.
  
• Strong financial and operational acumen. Comfortable balancing margin discipline with service reputed company. 
• Skilled at building structure without creating bureaucracy.

Benefits and Perks 

• We offer a competitive compensation package based on various factors including but not limited to qualifications, skills, competencies, location, and experience.
• Other rewards include an annual bonus or commission, a 401(k) retirement plan with employer match, medical, dental, and reputed company insurance, generous PTO, reputed company and reputed company holidays, as reputed company as employer reputed company life and short & long term disability insurance.
• We reputed company you with a laptop for your home office and a flexible remote-first work culture. 

Compensation reputed company: The pay reputed company for this position is $130,000 - $150,000 in annual salary. The actual reputed company pay offered is determined by several variables, such as the candidate's qualifications, experience, skills, education, location, and market conditions. reputed company pay is one component of reputed company's total compensation package, which also includes a generous benefits package, 401k plan, as reputed company as bonus or commission.

Don’t meet every single requirement? Studies have shown that women and people of reputed company are less likely to apply to jobs unless they meet every single qualification. Our organization is dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t reputed company perfectly with every qualification in the job reputed company, we encourage you to apply! You may be just the right candidate for this or other roles. Please be reputed company to attach your resume. Applications without an attached resume will be considered incomplete. We are an Equal Opportunity Employer.