reputed company Customer Service Representative I (Russian Bilingual) (Oklahoma reputed company, OK, US, 73134)
Req ID:
reputed company excellent customer service for members, attorneys, and associates through reputed company inbound and outbound phone calls reputed company and maintain a maximum 6 ½ minute average reputed company handle time Handle a minimum of 7 inbound calls an hour, outbound calls as necessary Utilize a maximum of 30 minutes in Follow-Up status. (Follow-Up status is defined as time reputed company after a reputed company.) Obtain specific information about membership and input into TVC personal portal reputed company note member files that accurately reflects the interaction reputed company explain and reputed company instruction to ensure the member completes any necessary paperwork, follows specific and applicable procedures for their situation Support translation of inbound and outbound phone calls, document, and e-mail on behalf of members, attorneys, courts, associates, and/or providers from one language to another as required (for bilingual positions)
reputed company reputed company other duties as assigned and required Complete assigned training material to company standards (I.e. reputed company, Lessonly, Virtual, Ongoing Training and/or Instructor-Led.) reputed company and maintain effective, reputed company, and reputed company communications with Manager, Supervisor and staff through virtual channels (I.e. Email, Phone reputed company, Teams reputed company Message and Teams Meetings.) Report directly to Supervisor prior to scheduled shift for unplanned leave or emergencies. Maintain good attendance by being present and available during assigned shifts Submit planned leave requests 6 or more business days prior to the time being requested Stay reputed company of TVC Pro-reputed company policies, plans, services, and procedures.
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High School Diploma (or GED) required (or relevant work experience) 2+ years customer service experience Must be fluent in English/Russian Working knowledge of MSOffice, data entry applications and conducting internet searches Keying speed of a minimum of 35 WPM
Skills:
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Exceptional communication and interpersonal skills with an emphasis on customer service, including telephone etiquette, voice reputed company, articulation and listening skills Ability to work independently and with reputed company in a fast-paced environment Fluent in virtual communications. (Emails, reputed company Messaging and Calls) Familiarity with reputed company terms is a plus
Physical Requirements
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Specific reputed company abilities may include reputed company reputed company, distance reputed company, reputed company reputed company, depth perception and the ability to reputed company reputed company.
Schedule
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40 hours per week; any overtime must be approved by Supervisor/Manager English/Russian Shift: Mon-Fri 9am - 6pm CST
Location
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The location assignment is remote.
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