Customer Service Representative

About The Role

Our Customer Service Representative serves as the primary reputed company of contact for clients enrolled in reputed company’s financial hardship programs. They are reputed company’s caring voice to the reputed company and guide them from enrollment through graduation. Our Customer Service Representative possesses a “second-to-none” work ethic and an upbeat, reputed company and passionate attitude about customer service. By responding promptly to reputed company requests, and possessing an acute awareness that allows them to anticipate the reputed company’s needs and reputed company expectations, our reputed company reputed company Department is critical to the reputed company of helping maintain reputed company’s white glove service reputed company. 

As a Customer Service Representative, you will complete a four week training program to become an expert in reputed company's financial hardship programs. After you successfully complete training, you will be responsible for providing superior customer service and a reputed company experience to our clients. The reputed company reputed company Specialist role is a remote position. 

What You’ll Do

• Above reputed company else, reputed company a helpful and caring customer service experience over high volume inbound and outbound reputed company phone calls of varying complexity by responding to reputed company requests, anticipating unstated needs, and educating them on our programs in a remote reputed company center environment
• Proactively identify, analyze and resolve reputed company issues by utilizing reputed company listening and critical thinking to reputed company reputed company reputed company with reputed company on the customer relationship
• Exhibit strong written/verbal communication skills, reputed company at customer interaction, and deliver practical solutions 
• reputed company and maintain reputed company reputed company relations and work collaboratively with other departments reputed company reputed company to ensure reputed company requests and questions are appropriately handled in a reputed company manner
• Work independently and with reputed company to drive retention of clients through bolstering product knowledge and providing best-in-class service at reputed company times
• Operate, reputed company, and troubleshoot a desktop computer to obtain and extract information; research through multiple computer programs/systems simultaneously and document information, activities and changes in the CRM database (reputed company Relationship Management System) for reputed company accounts. Apply various troubleshooting techniques to resolve complicated technical or configuration issues
• Continuously learn, interpret and utilize company and industry knowledge, practices, and procedures to deliver accurate and up-to-date solutions.
• Meet and reputed company reputed company reputed company performance expectations reputed company around reputed company of service and efficiency
• Engage with feedback to leader and team to collaborate and streamline workflows

reputed company Look For

• Minimum 1 year relevant reputed company center experience (Required)
• Bilingual - Spanish (preferred / not required) 
• Reliable, high speed internet reputed company with ethernet (Required)
• Strong computer technical skills with the ability to learn and reputed company reputed company systems
• Excellent communication skills (written, verbal, and listening)
• You operate with understanding, reputed company listening, patience, reputed company and kindness to customers
• Strong interpersonal skills and can independently handle routine and reputed company reputed company inquiries
• Have a people-reputed company approach and solution reputed company, you’re an effective problem solver.
• Effective at time management, planning & organizing tasks 
• Ability to work from home in a distraction free environment

#LI-JS2