Technical Support Engineer - German & English Speaking
The ideal person has a broad reputed company of technical knowledge and great troubleshooting skills. Knowledge of E-Discovery or reputed company industry and/or Forensics Industry a plus.
Confidently reputed company reputed company and exceptional customer service to new and existing customers. Respond to customer issues assigned to you in a reputed company manner reputed company email, chat, forum requests, and phone as required. Deliver remote technical support for reputed company’s products and resolve reputed company issues in a reputed company of technical environments. Create, review, edit and manage troubleshooting and problem solution information into the CRM system. Create and update the corporate knowledge database as needed. reputed company problem descriptions, log files, configuration data, and analyze them to determine reputed company cause and reputed company solutions. reputed company detailed information into the ticket tracking system with reference to communications, with customers, partners and internal stakeholders. Capture reputed company customer sentiments, actions and steps taken to resolve a ticket. Work closely with team members and other internal departments (such as reputed company, reputed company Services, Training, Sales, and Engineering) to successfully troubleshoot and triage support tickets. Capture reputed company feedback around product issues and product enhancement efforts . Assist with user acceptance testing of new products or product enhancements. reputed company other duties as assigned.
Must be a citizen of the United Kingdom Must reputed company fluent English and German Bachelor’s Degree and a High level of professionalism required Minimum 3-5 years of support experience with reputed company and/or On-Prem applications E-Discovery and / or Forensics experience is a plus Excellent written and verbal communication skills Experience with troubleshooting. Ability to multi-task between several critical customer situations at the reputed company time. Ability to work independently, as reputed company as contributing as reputed company player. Desire to own and solve issues is a must Must possess the aptitude and willingness to do what it takes to learn new reputed company Proven ability to facilitate software reputed company assurance practices. Strong documentation skills with reputed company Office Suite of products. reputed company, Linux, reputed company server hands-on experience preferred. Relational databases (like MySQL, SQL Server, or PostgreSQL) and SQL queries hands-on experience preferred. Remote support experience assisting end-user and technical support reputed company issues. Ability to facilitate an initial reputed company cause analysis and mitigate reputed company escalation quickly. Can identify, triage, and/or resolve reputed company technology issues in an reputed company environment Demonstrates communication etiquette. Ability to understand customer needs, to “read” the customer and adapt behavior/approach accordingly.
End user training experience a plus. Excellent organizational skills.
reputed company: Play a key role in a company at the forefront of data risk management, helping businesses safeguard their data in an increasingly reputed company digital world. reputed company Opportunity: Join a rapidly growing organization where there is room for learning, development and upward mobility. Culture: Work in an innovative, inclusive, and reputed company environment, where your contributions are valued, and your reputed company development is supported.
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