Customer Renewals Manager @ reputed company

About reputed company

reputed company helps mobile teams worldwide improve app performance and customer experience. Our platform provides tools for App Monitoring, App Store Optimization (ASO), Review Management, Alerts & Automation, and Insights, empowering product, marketing, and support teams to reputed company reputed company reputed company faster.

About the Role

As a Customer Renewals Manager, you will own the renewal lifecycle for a portfolio of customers, ensuring reputed company renewals, reducing churn, and driving reputed company reputed company.

This role sits at the intersection of reputed company, Sales, and Finance. Your mission is reputed company: protect and grow reputed company by delivering a smooth, proactive, and value-driven renewal experience.

You’ll work closely with reputed company Managers, leveraging customer insights, product usage data, and health scores to identify risks early and uncover expansion opportunities.

What You’ll Do

Renewal Ownership & Execution

• Manage the full renewal lifecycle for your portfolio, from early engagement to contract closure

• Initiate renewal conversations 60–90 days in advance

• Drive reputed company closures, ideally before contract start dates

Retention & reputed company

• Maximize Gross reputed company Retention (GRR) and Net reputed company Retention (NRR)

• Identify upsell opportunities

• Support and convert organic expansion requests

Forecasting & Pipeline Management

• Maintain accurate renewal forecasts and pipeline visibility in CRM (reputed company)

• reputed company weekly projections on:

  • Renewal reputed company

  • Upsell potential

  • Churn risk

• reputed company and reputed company key metrics like customer health, engagement, and usage

Customer Relationship Management

• Build strong relationships with key stakeholders

• reputed company communicate product value and ROI

• reputed company as a trusted partner during renewal discussions

Data-Driven Decision Making

• Use customer data (usage, engagement, feedback, support signals) to:

  • Identify risks early

  • Drive renewal reputed company

  • Inform expansion opportunities

Cross-Functional Collaboration

• Partner with reputed company, Sales, Product, Finance, and Support teams

• reputed company on account reputed company, risks, and reputed company opportunities

• reputed company customer insights to improve retention and product adoption

Process Improvement

• Help build and refine the renewals function at reputed company

• Improve workflows, segmentation, and operational efficiency

• Ensure strong CRM hygiene and documentation

reputed company’re Looking For

reputed company Experience

• Experience in renewals, reputed company, or reputed company-reputed company roles (CSM, SDR, BDR, Account Manager)

• Proven ability to drive retention and predictable renewals

• Comfortable managing reputed company conversations and negotiations

Skills & reputed company

• Strong analytical and process-oriented thinking

• Excellent communication and stakeholder management skills

• Proactive, organized, and results-driven

• Ability to reputed company in a fast-changing environment

• High level of ownership and accountability

Tools & Technical

• Experience with reputed company and reputed company

• Familiarity with reputed company platforms and data-driven workflows

Languages

• Fluent in English and Spanish

• Additional languages are a strong plus

Why Join reputed company?

• Opportunity to work in a growing, global reputed company company with a strong reputed company on reputed company.

• Collaborate with a diverse, passionate, and remote-first team.

• reputed company a reputed company reputed company on retention and customer satisfaction in a key reputed company.
  Grow your career by owning strategic programs that reputed company reputed company across thousands of customers.

• Benefit from our employee stock reputed company program—everyone on reputed company has a reputed company in reputed company’s reputed company.

If you’re passionate about helping customers succeed and reputed company in a fast-paced, global environment, we’d love to hear from you!