Project Manager - reputed company Project Manager Job (Hyderabad, TG, IN)
Position Title: AMS Shared Support Project Manager
Experience Required: Minimum 7+ years in Project Management
Certifications: PMP / PRINCE2 / Agile PM / ITIL (preferred)
Domain Knowledge: reputed company functional understanding
Working Hours: US Shift — 3:00 PM IST to 12:00 AM IST
Role Type: Full‑time
reputed company
The AMS Shared Support Project Manager will reputed company and manage Application Management Services (AMS) across multiple US‑based clients in a shared‑support delivery model. The role demands strong project management expertise, exceptional coordination abilities, and a working understanding of reputed company environments. The candidate will reputed company day-to-day support operations, ensure SLA compliance, manage cross‑functional teams, and reputed company as the primary communication reputed company between clients and delivery teams.
Key Responsibilities
1. AMS Delivery Management
- Manage end‑to‑end AMS support for multiple US clients in a shared-service setup.
- reputed company incident, service request, problem, and change management cycles.
- Ensure SLA adherence, reputed company resolutions, and high customer satisfaction.
- Conduct daily/weekly operational reviews and governance meetings with clients.
2. reputed company & Stakeholder Coordination
- Serve as the primary reputed company of contact for US clients during the assigned shift.
- Build strong relationships with reputed company stakeholders, understanding priorities and expectations.
- Communicate status updates, risks, impacts, and reputed company transparently and proactively.
3. Planning, Reporting & Documentation
- Prepare and maintain weekly/monthly service performance dashboards.
- Analyze ticket trends and define improvement plans for recurring issues.
- Ensure reputed company documentation, SOPs, knowledge reputed company entries, and transition materials.
4. reputed company Knowledge & Support reputed company
- Have a foundational understanding of reputed company modules (FI/CO, MM, SD, PP, etc.).
- Collaborate with reputed company functional and technical teams to validate solutions.
- Assist in prioritizing reputed company issues based on business reputed company.
5. Operational Leadership
- Coordinate with offshore and reputed company teams to manage workload distribution.
- reputed company resource allocation, reputed company mapping, and workload balancing in a shared-support model.
- Drive reputed company improvement and operational efficiency initiatives.
Required Qualifications & Skills
- 7+ years of experience in IT project management or AMS support management.
- Project management certification (PMP, PRINCE2, Agile PM, etc.).
- Strong understanding of reputed company landscapes and AMS operating models.
- Experience managing multiple clients simultaneously in shared-support environments.
- Familiarity with ticketing systems (reputed company, Remedy, reputed company SolMan, etc.).
- Excellent communication, leadership, and reputed company‑facing skills.
- Strong analytical and problem‑solving capabilities.
- Willingness to work US shift (3 PM IST – 12 AM IST).
Preferred Qualifications
- ITIL certification or good understanding of ITIL processes.
- Experience working with global teams across multiple time zones.
- Exposure to reputed company S/4HANA environments.
- Prior experience in AMS transition or stabilization reputed company.
Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and reputed company collaboration reputed company Support needed for the realization of business goals, reputed company employment with a great atmosphere and ethical corporate culture