Social Community Manager - UK

ABOUT THE JOB

Think Jam is a leading entertainment creative agency growing the world’s most loved fandoms and franchises on the frontlines of social. We partner with studios, executives and IP holders to give entertainment brands a distinctive voice online and turn marketing channels into vibrant homes for fandom.

We’re looking for a Social Community Manager to join the UK team working on one of the world’s most recognisable entertainment streaming services.

You’ll be helping manage conversation on one of the most visible entertainment social accounts in the UK, where posts can travel quickly and fan conversation moves fast.

This is a role for someone who understands that great community management is about conversation, not just moderation. You’ll be the voice of the brand across fast-moving social platforms, engaging fans in real time and helping shape the tone of some of the internet’s most visible entertainment channels.

You’ll bring deep expertise in Twitter/X and Threads, instinctively understanding how conversations unfold on those platforms and how brands can participate in ways that feel witty, culturally aware and genuinely entertaining.

You’re an exceptional social copywriter, comfortable crafting sharp replies, reactive posts and conversation starters at speed. You know when to lean into humour, when to celebrate fandom, and when to steer conversations constructively.

Working closely with strategists, creatives and clients, you’ll help turn entertainment releases into lively online communities before, during and long after launch.

This position is remote and based in the UK.

What You'll Do

• Manage day-to-day engagement across social platforms including Twitter/X, Threads, Instagram, TikTok and YouTube
• Write smart, culturally fluent replies and reactive posts that feel native to each platform
• Engage with fans in real time through replies, quote posts, threads and DMs while maintaining brand tone of voice
• Foster positive fan communities while identifying and addressing potential issues or negative sentiment
• Escalate community concerns appropriately while maintaining a calm and considered brand presence
• Identify opportunities to start and shape conversation, not just respond to it

• Identify opportunities for reactive content and conversation-led posting

• Monitor online conversation and fan sentiment across social platforms and entertainment communities
• Share insights that help inform content ideas, engagement strategies and campaign optimisation

• Provide recommendations to improve conversation, tone and engagement strategie

• At least 2-3 years experience in social media or community management
• Exceptional copywriting skills, particularly short-form conversational writing
• Deep understanding of Twitter/X and Threads and how conversations behave on those platforms
• Experience managing brand communities and responding to audiences in real time
• Ability to write sharp, platform-native copy at light speed while maintaining brand voice and judgment
• Strong understanding of internet culture, fandoms and social platform dynamics
• Highly organised and comfortable managing multiple campaigns simultaneously
• Experience using social listening tools such as Brandwatch, Sprinklr or Sprout Social
   

Who You Really Are

• Chronically online and deeply tuned into internet culture
• A natural conversational writer who can be funny, sharp and culturally aware at speed
• Comfortable managing large, visible brand communities in real time
• Curious about fandoms and how audiences engage with entertainment
• You instinctively understand how entertainment fandom behaves on social platforms and know how to join the conversation without sounding like a brand trying too hard

Our Perks Include

• The opportunity to work with some of the world's leading entertainment brands and franchises
• A dynamic and creative environment where data meets storytelling
• A flexible, remote-first work culture
• Competitive salary and benefits package
• A chance to shape the future of fandom-building through data-driven strategies

What We Offer

• 25 days holiday per year plus bank holidays, time off for birthdays, cultural/religious holidays, and charity work 
• Bupa Health Plan
• Competitive parental leave package

Other information

Think Jam is an equal opportunity employer and welcomes applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age. We actively encourage people from all walks of life, including those from historically marginalised groups and non-traditional backgrounds to apply.