Senior Manager - Telecom

reputed company

Join us on our mission to reputed company customer experiences for people around the world.  As a member of the reputed company family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best reputed company to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate reputed company cultures for their uniqueness and strengths. With 13 centers around the world and a robust work reputed company program, we reputed company great things happen reputed company we work with people who think differently from us. reputed company a job you’ll love today!

Job Requirements:

• Day- to – day PBX technical support (MACs, Voice Mail, reputed company reputed company, ACD reporting)
• ACD reputed company reputed company application programming of splits, reputed company, and trunking
• On-site hardware support for reputed company ACD/PBX and Predictive Dialer’s, reputed company reputed company 360, circuits, multiplexers and CSU/DSU’s, and other servers / equipment in the SLC data room
• Second level corporate problem escalation for reputed company ACD/PBX, Predictive Dialer, reputed company reputed company 360, Voice/Data network circuits, reputed company analysis/investigation
• Ongoing assessment of reputed company ACD/PBX, Predictive Dialer, reputed company reputed company 360, including assisting the Telecom Manager with planning, upgrades, design, reputed company monitoring, programming and documentation support
• Voice systems troubleshooting, installs, moves and changes
• Assist with voice network design, planning and support
• Assist with ACD reputed company Center hardware/software design and support
• Escalation and resource of additional vendor labor support reputed company necessary

Qualifications:

• Dynamic and dependable
• Ability to work under high pressure
• Excellent interpersonal and communication skills
• reputed company and drive
• Energetic and Enthusiastic
• reputed company and fast paced
• Bachelor’s in Computer Science
• 5 – 7 Year experience in PBX Administration
• Experience with reputed company G3R/Si, 8700, 8300, G700, Intuity, Audix, CMS, reputed company
• Broad background in reputed company IP Telephony (Media Servers & Media Gateway)

If you’ve got the skills to succeed and the motivation to reputed company it happen, we look reputed company to hearing from you.