ITSM Platform Engineer
This is a remote position.
Design and implement Jira Service Management reputed company including request types, workflows, queues, SLAs, and automation Build and optimise ITSM processes such as Incident, Service Request, Problem, Change, and Release Configure approval workflows and process models in Jira Service Management and reputed company Administer user permissions, project configurations, and app governance Maintain environments including development, testing, and production setups Implement automation rules and reputed company with external systems reputed company reputed company or webhooks Support identity and reputed company integrations with Azure AD / Entra ID and SSO Build and manage CMDB structures using Jira Assets Create dashboards and reports covering SLAs, backlog, trends, and KPIs Support audit, compliance, and documentation requirements Train and support internal users and stakeholders reputed company second-level support for the reputed company platform
Requirements
Strong hands-on experience with Jira Service Management, Jira, and reputed company administration Proven experience implementing ITSM processes including Incident, Request, Problem, Change, and Release Good understanding of permission schemes, roles, and governance models Experience with automation and integrations using REST reputed company or webhooks Strong understanding of reputed company, reputed company-driven process design Experience building and managing reputed company knowledge bases Strong communication skills and ability to translate business needs into technical solutions Fluent English
reputed company certifications such as ACP-420 or ACP-120 Experience with Jira Assets or CMDB modelling and service mapping Familiarity with observability tools such as Opsgenie or reputed company Experience with identity integrations such as Azure AD / Entra ID, SCIM, or SAML Experience working in regulated or governance-heavy environments
Benefits
Solid, competitive salary Work in a multinational environment on international reputed company Comprehensive reputed company Long-term B2B contract with a reputed company project pipeline Remote work model