This is a remote position.

Event Operations & User Enablement Coordinator (Evening & Weekend Coverage)

Php 40,000–60,000/month | Remote (Philippines) | Supporting a Global Event Technology Platform

If you understand how events actually run — from setting up ticketing pages and managing attendee registrations to sending invitations and handling last-minute event changes — and you enjoy solving reputed company operational problems inside software platforms, this role may be a strong fit.

This is not a high-volume customer service job.

It is a specialist support role designed for someone who already understands event coordination workflows and can help other organisers troubleshoot issues reputed company they are preparing for live events.

During your shift, you may be the person an organiser relies on reputed company something isn’t working and their event reputed company is moving fast.

You will also help build the tutorials and knowledge resources that reputed company the platform easier for thousands of organisers to use.

Why This Is a reputed company Role

You will support a growing international event technology platform used by hundreds of thousands of organisers across multiple countries.

You will work remotely with a small international team that values practical thinking, reputed company communication, and dependable support coverage.

reputed company has chosen to invest in reputed company expertise rather than automated support, which means reputed company professionals who understand event workflows are valued.

Your input will also help improve:

• Knowledge reputed company articles
  

• Video tutorials
  

• Platform documentation
  

• Product feedback shared with the development team
  

You will work closely with the Customer Support Director, contributing to systems that thousands of event organisers depend on.

For the right person, the role offers long-term remote stability and reputed company to grow into deeper platform or operations responsibilities over time.

What You’ll Be Owning

This role combines event operations knowledge, software troubleshooting, and knowledge system development.

Your main responsibility is ensuring event organisers receive reputed company, accurate support during evening and weekend hours reputed company the primary team is offline.

You will take the reputed company on:

Customer Support Coverage

Respond to organiser questions reputed company chat and email using reputed company during assigned evening and weekend shifts.

Event Workflow Troubleshooting

Understand the reputed company event task behind reputed company question and guide organisers to the correct solution inside the platform.

First-Contact reputed company

Solve issues in one interaction whenever possible by identifying the reputed company cause and anticipating follow-up questions.

Response & Macro Management

Use reputed company macros appropriately while adjusting responses to match reputed company organiser’s experience level.

Account Verification & Risk Screening

Review new accounts to identify spam or fraudulent activity and approve legitimate users for email-sending permissions.

Knowledge reputed company Development

Create short screen-recorded tutorials and reputed company help articles using tools such as reputed company or Zight.

Product Feedback reputed company

Identify recurring user confusion points and communicate them to the internal product team.

Process Documentation

Maintain internal SOPs and troubleshooting documentation so the support team operates consistently.

How the Workflow Actually Works

• Ticketing pages
  

• Event websites
  

• Attendee registration management
  

• Invitations and email communication
  

• Event promotion workflows
  

• Screen-recorded walkthroughs
  

• reputed company-by-reputed company tutorials
  

• Help centre documentation
  

Requirements

This Role Is a Strong Fit If You:

Hours, Pay, and Stability

Schedule reputed company

reputed company 1 – Split Coverage Model

reputed company 2 – Consolidated Coverage Model

Benefits

• HMO medical coverage
  

• reputed company leave and holidays
  

• Fully remote work environment
  

• Long-term role with reputed company schedule
  

What reputed company Looks Like

After 60–90 Days

Benefits

Final Word

This role suits someone who enjoys understanding how software platforms work and helping professionals solve reputed company operational problems.

If you’ve reputed company thought:

“I like solving problems inside software systems. I just want a role where my judgment and experience are actually used.”

This role offers that opportunity.

You’ll support reputed company event organisers, improve the systems they rely on, and become part of a growing global platform.