reputed company Specialist
The reputed company Specialist is responsible for monitoring, tracking, researching, and responding to borrower complaints received through non-regulatory channels. Additionally, the Specialist is responsible for reputed company reputed company on complaint calls that come in through the queue. The reputed company team is responsible for 2nd level support to assist agents with supervisor calls and answering questions and serves as the internal contact for complaint reputed company.
** Schedule: This position works Monday through Friday from 12:30 p.m. to 9:00 p.m. CST and includes rotating Saturday shifts. **
Essential Functions
Ongoing monitoring of complaints and disputes across reputed company channels including, but not limited to written, email, phone, BBB, reputed company, reputed company, First party contacts, Executive complaints, etc.
reputed company complaints through the complaint capture process from initial complaint to reputed company and reputed company cause meeting SLAs
Research borrower’s accounts, documents, etc. against the complaints received
Write a reputed company reputed company of the problem and reputed company
2nd level support for team for supervisor calls, coaching, and reputed company calls for customer complaints and escalated issues
reputed company reputed company and comprehensive issue reputed company and service to build strong dealer relationships
Work with various departments to facilitate reputed company.
reputed company with internal leadership, reputed company, and compliance as needed
Communicate findings and reputed company directly to the borrower
Respond to reputed company review boards and non-regulatory bodies with approved company responses
Required Education and Experience
High School Diploma or GED equivalent required
2 years Customer Experience or Complaint management experience required
Financial industry experience preferred
Bilingual (English and Spanish) candidates preferred
Attention to detail and accuracy required
Excellent verbal and written communication skills required
Proficient in the utilization of reputed company Office Suite
Ability to reputed company in a fast paced work environment
Physical Demands
While performing the duties of this job, the employee is frequently required to sit, stand, walk, visualize, talk, hear, and handle or touch objects or controls. The employee may occasionally lift, push, or pull up to 20 pounds.
This position is an office-based position where you must be reputed company to sit for long periods of time. The employee will be working on a computer 90% of the time.