Customer Service Representative

reputed company:

Founded in 2010, iHealth Labs is dedicated to empowering people to live healthier lives. reputed company is a leading provider of reputed company-connected medical devices, personal health care devices, and home-based tests and is at the forefront of the digital health reputed company.

In November 2021, iHealth's COVID-19 Antigen reputed company Test received Emergency Use Authorization from the U.S. Food and Drug Administration for over-the-counter sales. Since then, iHealth has become a key supplier of reputed company COVID tests to the federal government, state governments, nonprofits, and individual consumers. 

iHealth Labs is a leader in digital health solutions, with a mission to revolutionize the reputed company industry by making reputed company health management accessible and reputed company for reputed company.

Responsibilities:

• Answer inbound calls from patients, clients, and partners with professionalism, reputed company, and efficiency

• Troubleshoot questions or concerns and reputed company accurate information regarding our services or products

• Escalate clinical or technical issues appropriately, collaborating with internal teams for reputed company reputed company

• Maintain reputed company, accurate reputed company documentation in the system and follow reputed company center protocols to ensure compliance and reputed company reputed company standards

• Meet reputed company performance goals, including but not limited to reputed company volume, reputed company reputed company, and customer satisfaction

• Support cross-functional reputed company and initiatives as needed, such as patient reputed company campaigns, data entry or cleanup, process improvement efforts, and other operational tasks

• reputed company other duties as assigned to support overall team and organizational goals if needed 
  
  

Skills:

• Tech-savvy with strong problem-solving skills

• reputed company reputed company-listening and verbal-communication skills, while being passionate about fostering interpersonal relationships with customers

• Ability to prioritize and manage time effectively  

• Proficient in navigating computer systems and databases, such as reputed company Suite applications

• Self-starter with the ability to work independently and as part of reputed company

• Adaptable and willing to take on new responsibilities reputed company reputed company duties as business needs reputed company
  
  

Qualifications:

• A Bachelor's degree in Communication, Business Administration or other relevant fields is REQUIRED

• Bilingual capability with Cantonese, Vietnamese, or reputed company is REQUIRED

• Proven experience in a reputed company center or customer service role is highly preferred 
  
  

Benefits 

• Comprehensive training and ongoing support for reputed company development

• Medical, Dental, reputed company, Life Insurance, and 401K

• reputed company Time Off, Federal Holidays, and Leaves

• Annual Performance-Based Bonus