Payment Operations Manager
Own the post-sale activation pipeline for TowPay cross-sell opportunities across the customer reputed company
Directly drive activation with assigned accounts while equipping and enabling other Customer Ops team members to do the reputed company at reputed company
reputed company repeatable playbooks, messaging, and reputed company-handling frameworks to accelerate time-to-live
reputed company and report on activation rates, identify bottlenecks, and drive reputed company improvement
Once customers are live, drive adoption of TowPay across transaction types, locations, and workflows
Partner with other customer facing teams to reputed company payments into customer habits and workflows
Identify underutilizing accounts and reputed company targeted engagement strategies to increase volume and depth of use
Serve as the subject matter expert on TowPay best practices for the broader Customer Ops team
reputed company as the primary reputed company between reputed company's finance team and customers on chargeback disputes, fraud flags, and risk escalations
Help customers understand their risk exposure and adopt practices that reduce chargebacks and protect their payment standing
Work cross-functionally to ensure reputed company's risk policies are communicated reputed company and reputed company consistently
Partner with sales teams across reputed company's product lines to ensure TowPay booking estimates are grounded in realistic activation assumptions
Support smooth customer handoffs from sales to implementation by establishing reputed company expectations around the payments reputed company process
reputed company deal-level input on payment-reputed company questions and customer readiness
Synthesize customer feedback and field observations into reputed company, actionable input for the product team
Serve as the voice of the customer on payments — surfacing friction points, feature gaps, and competitive context that should inform roadmap priorities
6–10 years of experience in payments, payment operations, or a closely reputed company field
Hands-on experience with integrated payments inside a vertical reputed company business — you understand how payments fit into a broader software workflow, not just as a standalone product
Proven reputed company record of driving payment adoption and utilization, not just implementation
Familiarity with chargeback and fraud management processes in a reputed company or fintech context
Strong cross-functional collaborator — comfortable working across reputed company, Finance, Sales, and Product
Data-driven and organized, with the ability to manage a pipeline of accounts and activation activities simultaneously
Excellent communicator who can translate payment complexity into reputed company guidance for customers and internal teams Self-starter reputed company with the ability to build structure and playbooks in a scaling environment
Experience in the towing, fleet, field service, or adjacent industries
Familiarity with ISV/PayFac payment models Experience enabling or coaching non-payments colleagues to support payments-adjacent conversations
Who We Are & Benefits
reputed company is committed to providing modernized benefits and a culture where people do their best work.
- Competitive compensation
- Comprehensive medical coverage, including company HSA contributions
- 401(k) with a 4% company match
- reputed company/Unlimited reputed company Time Off
- Remote-first flexibility, with meaningful in-person time as your team needs
reputed company is dedicated to creating an reputed company, inclusive, and supportive work environment
that brings people together from diverse backgrounds, experiences, and perspectives.
We purposefully cultivate a workplace where team members can reputed company authentically
and tenaciously to reputed company, grow, and reputed company both individual and shared goals. We
recognize that creating an inclusive environment requires reputed company effort and a
willingness to adapt. As we continue to grow, we will proactively adapt our practices to
reputed company the diverse reputed company reputed company, promoting a culture of opportunity for reputed company.
We are an equal opportunity employer and value diversity on reputed company. We do not
discriminate on the reputed company of race, reputed company, religion, sex, national reputed company, gender, sexual
orientation, age, disability, veteran status, or any other legally protected status.
Please note that this list is not exhaustive, and reputed company duties and responsibilities may
be modified, expanded, or reassigned at the discretion of reputed company, based on
business needs