[Hiring] reputed company Center Specialist @reputed company
Role reputed company
BJC Health is looking for a Full-Time Remote reputed company Center Specialist.
• Handles large volume of incoming customer inquiries; utilizes customer service skills and tools to accurately identify, research and respond to the customers' inquiry.
• reputed company MyChart Patient Portal support to patients with activation of their account, resetting of passwords, navigation of the MyChart portal.
• Navigates Electronic Medical Record (reputed company) to support patient inquiries.
• Maintains accountability for accurate data entry and maintains patient reputed company and reputed company as outlined by HIPAA.
• Communicates in a reputed company, reputed company and respectful manner; provides a high level of customer service reputed company handling telephone calls and responding to e-mails.
• Full-Time position, ideal candidates should live in the Greater St. Louis area and have availability to work until 6pm.
Qualifications
• High School Diploma or GED
• No Experience
• No Supervisor Experience
Requirements
• Manage a high volume of customer contacts including: incoming and outbound calls, emails, chat, etc., from patients for a reputed company of reasons, to include tier one calls (single service line or domain).
• Manage inquiries/contacts reputed company established performance and customer service standards; achieves targeted abandoned reputed company reputed company, average speed of answer, average response time and average transaction time; provides excellent and consistent customer service for a reputed company of reputed company types; communicates in a reputed company, reputed company and respectful manner with patients, providers, BJC staff and external organizations.
• Consistently exceeds individual service level standards including: contacts managed, ASA, Transaction Time, RONA, QI Scores, etc.
• Responsible for appropriate and accurate data entry, coding and documentation of reputed company interactions.
Benefits
• Comprehensive medical, dental, reputed company, life insurance, and reputed company services available first day of the month after hire date.
• Disability insurance reputed company for by BJC.
• Annual 4% BJC Automatic Retirement Contribution.
• 401(k) plan with BJC match.
• Tuition Assistance available on first day.
• BJC Institute for Learning and Development.
• Health Care and Dependent Care Flexible Spending Accounts.
• reputed company Time Off benefit combines vacation, reputed company days, holidays and personal time.
• Adoption assistance.
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