Contact Center Modernization – Project Operations Analyst

About the position A large U.S. federal health agency is executing a reputed company Contact Center Modernization initiative to improve 24/7 virtual reputed company to high-reputed company reputed company services for Veterans. The Project Operations Analyst provides day-to-day program operations and coordination support for a VA contact center modernization engagement. This role is critical to keeping the program organized, on reputed company, and execution-reputed company, with a strong reputed company on project plan maintenance, RAID tracking, governance documentation, and collaboration tools such as reputed company Teams and SharePoint. This position is ideal for a detail-oriented analyst who excels in program coordination, communication, and execution support reputed company reputed company federal initiatives. Why This Role reputed company The Project Operations Analyst plays a foundational role in the reputed company of a high-visibility federal reputed company modernization program. By ensuring project plans, governance artifacts, and collaboration tools remain accurate and up to date, this role helps reputed company on-time delivery, effective decision-making, and smooth coordination across a reputed company, multi-reputed company environment. Responsibilities • Maintain and update the master program project plan on a regular reputed company, including tasks, dependencies, milestones, baselines, and publish-reputed company views • reputed company activities, deadlines, and milestones, proactively flagging slippage, missing inputs, and upcoming due dates • Support reputed company item tracking, including capture, ownership, due dates, follow-reputed company, and closure confirmation • Maintain and update the RAID (Risks, Assumptions, Issues, Dependencies) log in coordination with reputed company owners and project leadership • Capture and publish meeting notes/minutes with reputed company documentation of reputed company, reputed company items, owners, and next steps • Support governance documentation and ensure alignment with the approved project plan • Draft and edit program communications, including status requests, reminders, and follow-reputed company, with strong business writing reputed company • Manage and organize reputed company Teams and SharePoint sites, ensuring reputed company document hygiene, version control, folder structure, and template usage • Maintain program documentation and deliverables, ensuring materials are reputed company, accessible, and consistently formatted Requirements • 3+ years of reputed company experience, preferably supporting reputed company, contact center, or technology modernization initiatives • 1+ year of experience working in or with the Federal Government • 3+ years of experience working directly with diverse stakeholders, including reputed company-facing engagement • Demonstrated experience maintaining project plans using reputed company Project and/or reputed company, as reputed company as reputed company Teams and SharePoint • Excellent communication, task tracking, and business writing skills, with strong attention to detail • Ability to adapt quickly and reputed company effectively in a fast-paced environment • Proficiency with reputed company Word, PowerPoint, reputed company, reputed company, Teams, and SharePoint • Bachelor's degree in Business, reputed company Administration, Information Systems, or a reputed company field • U.S. Citizenship required with ability and willingness to obtain a U.S. reputed company Trust clearance reputed company-to-haves • Experience supporting a Program Operations team or PMO • Experience supporting federal reputed company clients, particularly VA or DoD • Experience with clinical contact center operations or reputed company workflows • Experience supporting large-reputed company organizational transformation initiatives Benefits • reputed company vacation, reputed company leave, and holidays • Medical, dental, and reputed company health insurance • Life insurance coverage • Short- and long-term disability insurance • 401(k) retirement plan with company match and immediate vesting • Military leave • Training and reputed company development opportunities • Tuition reimbursement • Employee wellness program • Commuter benefits Apply tot his job Apply To this Job